Thomas Roberts

Xcellerate Labs is a full-stack sales development agency, working with global tech and cybersecurity startups and SMBs.

I am a Strategic Growth Manager (Team Leader, Senior SDR, Account Manager).

Tom's Key Responsibilities:

• Recover and retain existing client accounts that are behind target by booking and completing highly qualified, new business meetings from cold outreach, at scale.
• Manage end-to-end sales cycles for new Xcellerate contracts
• Analyse and optimise underperforming client accounts
• Coach and mentor BDRs, refining campaigns, messaging, and targeting strategies

Cybersecurity | Cloud-Native | Kubernetes | AI & Machine Learning | DevOps & IT Operations | Managed Services (MSP) | Enterprise Software

In my role with Gardner Systems I am responsible for managing and maintaining relationships with the existing customer base.

- Engaging with customers and assisting their business needs.
- Maintain, support and build the external customer base.
- Develop and execute account management plans.
- Generating valuable leads alongside the marketing team.
- Collaborate with the marketing team on various tasks.
- Analyse and supply quote to customers and raise P/O's.
- Accurately record information from meetings and input the data into the CRM system.

• Spearheading Account development (new logo and existing customer growth), for named Enterprise accounts on strategic sales team, working closely with senior sales executives to identify and cultivate opportunities

• Generated over 500k self-developed pipeline in H1 2023 across named accounts, various verticals

• Highlights: Lead Generation and Prospecting, Qualifying and Nurturing Leads, Collaboration with Sales and Marketing Teams

Everbridge is the global leader in critical event management and enterprise safety software applications that automate and accelerate an organization’s operational response to critical events in order to keep people safe and businesses running.

Xcellerate Labs is a full-stack sales development agency, working with global tech and cybersecurity startups and SMBs.

Senior SDR, responsible for booking highly qualified meetings.

Consistently achieved quotas.

• Primary responsibilities involved spearheading growth through lead generation and nurturing
• Researching and reaching out to potential clients, running discovery calls with sales team, nurturing opportunities through the sales funnel, creating quotes against requirements and forming meaningful relationships to drive revenue
• Highlights: Lead Generation and Prospecting, Qualifying and Nurturing Leads, Collaboration with Sales and Marketing Teams, Quoting

• Driving license renewals and growth initiatives for small, medium and enterprise corporations and political institutions
• Managing a three-tiered sales channel and owning the sales process from the initial health check to PO received
• Multi-million dollar pipeline
• Three tiered channel management
• Responsible for Benelux, UK&I and Nordic markets
• Primary focus on client nurture, understand their needs, and ensure the seamless renewal of services or products

• Customer service role, assisting airline passengers with lost baggage claims and flight delays/cancellations
• Fantastic few years for my self developments as a both a person and a business professional