Thomas Ripley
Assistant General Manager
Leeds
Summary
Results-oriented restaurant manager with 3.5 years of experience in fast-casual dining, including 5 years at Nando's. Expertise in leading high-performing teams, delivering exceptional customer service, and driving operational excellence. Skilled in managing daily operations, optimising staff performance, ensuring compliance with health and safety standards, and maximising profitability. Passionate about creating memorable customer experiences while upholding the core values of the Nando's brand. Commercially savvy with a proven track record of success in the hospitality industry, capable of thriving under pressure and maintaining a profitable business through effective manager development and P&L management.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Restaurant Manager
Nando's
04.2019 - Current
- Lead and manage a team of 40-50 staff members, ensuring high levels of engagement, productivity, and morale.
- Oversee daily operations of the restaurant, including front-of-house and back-of-house functions, ensuring smooth service and customer satisfaction.
- Deliver exceptional customer service by resolving complaints, addressing concerns, and ensuring a welcoming atmosphere for all guests.
- Develop and implement training programs for new staff, ensuring all team members adhere to Nando's standards of service and quality.
- Manage stock levels, inventory, and ordering to ensure the restaurant runs efficiently without excessive waste.
- Monitor and analyse sales performance, implementing strategies to meet or exceed monthly and yearly targets.
- Handle financial reporting, budgeting, and cost control measures, ensuring profitability.
- Ensure full compliance with health and safety regulations, including food hygiene standards, and conduct regular audits.
- Foster a positive working environment by motivating staff, maintaining high morale, and resolving any interpersonal conflicts.
- Handled customer complaints and resolved issues promptly to maintain a positive guest experience.
- Supported marketing initiatives, including local promotions and social media campaigns.
- Managed scheduling and staff deployment to optimize service coverage during peak hours, enhancing operational efficiency and customer satisfaction.
- Coordinated staff training and development programs, elevating operational efficiency and enhancing team skills, which contributed to improved customer satisfaction and retention.
Store Assistant
Tesco
03.2020 - 05.2020
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
Retail Assistant
Klondyke
09.2018 - 03.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor's Degree - Sport Business Management
Leeds Beckett University
09.2020 - 06.2023
Skills
- Leadership & Team Management
- Staff Training & Development
- Budgeting & Financial Management
- Customer Service Excellence
- Inventory & Stock Control
- Health & Safety Compliance
Websites
Certification
Health & Safety Training
Awards
Recognized as 'customer champion' for 3 different months due to exceptional leadership and operational performance and currently have the highest manager customer score for a 7-month period.
Timeline
Bachelor's Degree - Sport Business Management
Leeds Beckett University
09.2020 - 06.2023
Store Assistant
Tesco
03.2020 - 05.2020
Assistant Restaurant Manager
Nando's
04.2019 - Current
Retail Assistant
Klondyke
09.2018 - 03.2019
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