Thomas Richards
London
Summary
Collaborative leader with dedication to partnering with co-workers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with customers, co-workers and suppliers.
Overview
9
9
years of professional experience
Work History
Manager
Wild Goat Coffee Co.
03.2020 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Housekeeper
Sandman Hotel Group
07.2019 - 02.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.
- Willing to help struggling crew members reach their targets for the day by helping out on unfinished rooms.
Crew Trainer
McDonald's
10.2014 - 07.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set a positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Regularly worked towards daily, weekly and monthly KPI's to ensure quality customer service and a high standard of efficiency.
Education
No Degree - Finished Year 12
St. Joseph's College
Geelong, Australia11.2017
Skills
- Issue and Conflict Resolution
- Rostering
- Managing Cash Register
- Team Leadership
- Staff Management
- Food and Beverage Management
- Time Management
Timeline
Manager
Wild Goat Coffee Co.
03.2020 - 05.2023
Housekeeper
Sandman Hotel Group
07.2019 - 02.2020
Crew Trainer
McDonald's
10.2014 - 07.2019
No Degree - Finished Year 12
St. Joseph's College
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