Thomas Pollard
Manchester
Summary
Pro-active professional who is experienced in supporting and delivering large scale projects. Possesses a high level of attention to detail, alongside a long term orientated attitude. Skilled in managing high volumes of stakeholder communication whilst maintaining a grounded approach to decision making.
Looking to make a forward step into a long-term career within a innovative industry.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Tenant Liaison Officer
Sustainable building services
2025.11 - 2026.03
- Liaised with over 210 tenants to coordinate and organise essential works within their properties, displaying clear communication and efficient scheduling.
- Directed and managed sub-contactor's on a day to day basis ensuring that necessary work was completed against strict deadlines and excellent standards while minimising costs.
- Delivered regular project updates to directors, clearly communicating progress and risks to support informed decision-making.
- Managing stakeholder needs effectively, guaranteeing efficient progress on tasks.
- Ensuring paperwork and official documentation is in order so that the project remains compliant within industry regulations.
Field Operations Manager
PHCS Services
2024.01 - 2025.01
- Conducted home surveys to assess suitability for insulation and energy efficiency upgrades.
- Worked directly under PAS2035, PAS2030 and TrustMark frameworks to ensure technical and compliance standards were upheld.
- Coordinated contractors whilst managing and monitoring project delivery from assessment to completion, securing high-quality outcomes.
- Oversaw a major retrofit project covering 20+ homes, contributing to over £500,000 in turnover.
- Acted as the central point of contact between local authorities, homeowners, and contractors, tracking project progress and coordinating timelines to ensure key milestones were delivered.
Independent Market Research Assistant
Spirul
2023.06 - 2023.12
- Conducted structured interviews and surveys with residents, visitors, and businesses to collect social and economic data.
- Gained experience engaging communities and communicating with the public.
- Delivered accurate data under time constraints, contributing to market insight reports and policy recommendations.
- Assisted in the design of questionnaires to gather customer feedback.
Food & Beverage Sales Assistant
Staycity Aparthotels
Liverpool
2021.12 - 2023.04
- Provided exceptional customer service in a fast-paced hospitality environment.
- Supported operational management and staff training, strengthening organisation and communication skills.
- Learned to handle multiple responsibilities efficiently.
Education
BA (Hons) - Business Management
University of Liverpool
2020.09 - 2023.06
Huddersfield New College
2018.09 - 2020.06
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Holmfirth High School
2013.09 - 2018.06
Skills
- Familiarity with CRM software
- Proficient in Word, Excel, PowerPoint
- Strong communication skills
- Outcome driven mindset
- Resourcefulness
Certification
- Level 3 Certificate in Domestic Energy Assessment
- Level 2 Award in Understanding Domestic Retrofit
- Full UK Driver's Licence
Timeline
Tenant Liaison Officer
Sustainable building services
2025.11 - 2026.03
Field Operations Manager
PHCS Services
2024.01 - 2025.01
Independent Market Research Assistant
Spirul
2023.06 - 2023.12
Food & Beverage Sales Assistant
Staycity Aparthotels
2021.12 - 2023.04
BA (Hons) - Business Management
University of Liverpool
2020.09 - 2023.06
Huddersfield New College
2018.09 - 2020.06
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Holmfirth High School
2013.09 - 2018.06