Thomas Phillips
London
Summary
Accomplished professional specializing in digital transformation and business analysis leadership. Expertise in program and portfolio management, operating model design, and cloud solutions including CRM, MRM, and DAM. Proven ability in stakeholder engagement at the C-suite level, governance, and risk management, with a strong track record in global delivery and financial management. Focused on developing effective change and training strategies to drive organizational success and achieve impactful business outcomes.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Engagement Manager
Veeva Systems
London
01.2025 - 01.2026
- Directed global digital transformation programmes for enterprise Life Sciences organisations
- Led international cross-functional teams delivering complex initiatives
- Influenced executive stakeholders and programme governance
- Delivered Global CRM, Approval, DAM and analytics cloud implementations
- Designed digital operating models and managed multi-million-pound programmes
Senior Business Consultant
Veeva Systems
London
01.2021 - 01.2025
- Directed global digital transformation programmes for enterprise Life Sciences organisations
- Led international cross-functional teams delivering complex initiatives
- Influenced executive stakeholders and programme governance
- Delivered CRM, Approval, DAM and analytics cloud implementations
- Designed digital operating models and managed multi-million-pound programmes
Head of Technology Services, EMEA
TAG
London
01.2019 - 01.2020
- Led EMEA Technology Services and partnered with executive leadership
- Managed budgets, vendors, and service performance
- Implemented governance and improved operational efficiency
Global Head of Implementation
TAG
London
01.2016 - 01.2019
- Led global implementation function (40+ staff)
- Owned delivery quality, budgets, and timelines
- Established centre of excellence and delivery frameworks
Senior Implementation Manager
TAG
01.2014 - 01.2016
- Delivered complex global implementations
- Managed stakeholders, budgets, and risks
Project Manager
TAG
01.2009 - 01.2014
- Delivered end-to-end projects and managed client relationships
Marketing Executive
DIAGEO
01.2007 - 01.2009
- Managed global marketing platform and training
Education
BCom - International Business & Marketing, German
University of Tasmania
Hobart, AustraliaInternational Baccalaureate -
Frankfurt International School
08.1997 - 06.2000
Skills
- Digital Transformation
- Business Analysis Leadership
- Programme & Portfolio Management
- Operating Model Design
- Cloud (CRM / MRM / DAM)
- Data & Analytics Enablement
- Stakeholder Engagement (C-Suite)
- Governance & Risk Management
- Global Delivery Leadership
- Financial & Commercial Management
- Change & Training Strategy
Websites
Accomplishments
- £10M+ revenue generated through RFPs and client delivery
- 30–50% cost savings across Digital Transformation Programs
- Up to 60% improvement in speed-to-market
Timeline
Engagement Manager
Veeva Systems
01.2025 - 01.2026
Senior Business Consultant
Veeva Systems
01.2021 - 01.2025
Head of Technology Services, EMEA
TAG
01.2019 - 01.2020
Global Head of Implementation
TAG
01.2016 - 01.2019
Senior Implementation Manager
TAG
01.2014 - 01.2016
Project Manager
TAG
01.2009 - 01.2014
Marketing Executive
DIAGEO
01.2007 - 01.2009
International Baccalaureate -
Frankfurt International School
08.1997 - 06.2000
BCom - International Business & Marketing, German
University of Tasmania