THOMAS PEEL
Lightcliffe,Halifax
Summary
Experienced and proactive Repairs Team Coordinator with over 15 years of experience in social housing and the plumbing sector. Currently leading multi-disciplinary teams within Together Housing Group, overseeing responsive repair operations, technician performance, and service improvements across a large domestic portfolio. Skilled in operational leadership, budget monitoring, resource planning, and regulatory compliance including RIDDOR and the Health & Safety at Work Act.
Strong understanding of damp, mould, and condensation (DMC) issues, with a proven track record in supporting the resolution of complex property cases, as well as a strong understanding of other trades such as building, joinery, plastering and plumbing. Regularly support DMC Repairs Team Coordinators with site inspections and resolution of Stage 1 customer complaints. Experienced in implementing preventative strategies, promoting a “right first time” approach, and driving service improvements. Skilled in managing Stage 1 complaints and reducing the risk of escalation to Stage 2. In-depth knowledge of HR procedures, including direct involvement in disciplinary hearings and cases resulting in formal staff dismissals. Confident in presenting operational data to Higher management and contributing to audits, policy development, and service innovation aligned with organisational objectives.
Overview
15
15
years of professional experience
Work history
Repairs Team Coordinator
Together Housing Group
Halifax, Calderdale
05.2024 - 06.2025
- Lead operational delivery of responsive repairs, working closely with planners and contractors to ensure timely resolution and service continuity.
- First point of escalation for complex property issues and customer complaints.
- Manage Stage 1 complaints in line with THG procedures and policies.
- Conduct staff performance reviews, implement service improvements, and lead technician development.
- Address disciplinary concerns, contributing to formal hearings and decision-making processes.
- Monitor budgets, material usage, and subcontractor costs to ensure value for money.
- Analyse repeat repairs across all trades including DMC trends, working collaboratively to identify root causes and solutions.
- Monitored project progress with regular check-ins and updates.
- Facilitated training sessions for new hires, ensuring quick acclimation to the team's processes.
- Managed team schedules, ensuring smooth operation of daily tasks.
Plumbing Technician
Together Housing Group
04.2013 - 05.2024
- Delivered high-quality, responsive plumbing services across tenanted and vacant properties.
- Responded to out-of-hours calls, mitigating urgent risks including water ingress and leaks.
- Promoted tenant satisfaction through clear communication and reliable service.
- Developed strong diagnostic skills and understanding of building fabric and maintenance.
Owner / Director
TP Plumbing & Heating
06.2010 - 04.2016
- Managed a domestic and commercial plumbing business, overseeing operations, compliance, and delivery.
- Led a team of plumbers, managing budgets, client contracts, and quality standards.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Implemented innovative marketing strategies for brand visibility and recognition.
- Leveraged social media platforms to increase online presence and reach broader audience.
- Managed day-to-day operations, ensuring smooth running of the business affairs.
Education
Skills
- Comprehensive understanding of DMC risk factors
- Reporting
- Early intervention strategies
- Working knowledge of Awaab's Law
- HHSRS
- Relevant compliance legislation
- People management
- Performance support
- Disciplinary processes
- Analysing service data
- Presenting insights to senior stakeholders
- Budget monitoring
- VFM principles
- Collaborative approach to service delivery
- Solutions-focused approach to service delivery
Accomplishments
- Supported the resolution of at-risk DMC cases by assisting DMC Coordinators and inspectors, and guiding technician interventions to ensure effective outcomes.
- Involved with multiple formal HR processes resulting in fair and consistent staff outcomes, including dismissals where necessary.
- Presented operational findings and insights to higher management reviews and meetings, contributing to data-led service changes.
- Successfully coordinated repairs to mitigate urgent DMC risks, implementing strategic preventative measures to avoid recurrence and improve tenant conditions.
- Demonstrated excellence in operational leadership by fostering collaboration across multiple trades, ensuring all repair resolutions were both timely and cost-effective.
- Introduced improvements to technician workflows, enhancing service efficiency and further improving tenant satisfaction.
Additional Information
Full UK Driving Licence and access to own vehicle, Flexible, dependable, and values-driven team leader, Passionate about tenant safety, property standards, and continuous service improvement
References
Available upon request.
Timeline
Repairs Team Coordinator
Together Housing Group
05.2024 - 06.2025
Plumbing Technician
Together Housing Group
04.2013 - 05.2024
Owner / Director
TP Plumbing & Heating
06.2010 - 04.2016
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