Thomas Page

I currently work as a supervisor at SSS Management Services where I lead a team of ARC controllers. I have gained a lot of experience while working for SSS and have worked my way up from working as a controller to a supervisor.

My main responsibilities include:

● Receiving incoming calls from clients, customers and security companies.

● Monitoring alarms such as intruder, fire, PA and CCTV for businesses in the UK.

● Providing excellent customer service to our clients.

● Assisting stores with things such as covering their helpdesk and booking engineer callouts.

● Supervising a team of people.

Some of the skills I have developed include:

● Excellent customer service skills.

● Confidence on the phone especially when dealing with clients.

● Leadership skills.

● Organisation.

I initially trained as a chef, meaning that I spent many years working in kitchens before moving onto customer services. One of those places was ISS Education.

My main responsibilities were:

● Preparation of daily meals for students.
● Following food and health and safety guidelines.
●Organising and managing my own section of the kitchen.
● Assisting the kitchen manager with daily tasks.

I previously worked for Nisbets as a business sector assistant. During my time here I gained many customer service skills, and learned a lot about dealing with phone queries, managing business email and assisting customers.

My main responsibilities were:

● Dealing with enquiries from different businesses within the catering and hospitality industry.
● Management of my personal and sector email inbox for the incoming orders and queries.
● Taking inbound calls from all corporate customers.
● Being proficient at using Microsoft applications such as Word Outlook and Excel.

I worked at Computer Share for a time, learning a lot of the customer service skills I have today. I was required to handle inbound calls, and communicate efficiently with customers such as landlords, agents and tenants who used our services.

My main responsibilities were:

● Adhering to a varied schedule to ensure calls were covered throughout the day.

● Assisting multiple areas of the business with customer queries to ensure that both parties were satisfied.

● Communicating effectively and professionally on calls with clients to resolve any issues.

● Sending written communications to customers regarding their accounts.