Thomas O'Malley
Leeds,North Yorkshire
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to environment, customer needs and restaurant operations.
Good at assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Crew trainer
Mcdonalds
Rugby, West Midlands
2022.05 - Current
- Set positive examples for team members by demonstrating quality service.
- Trained 20 employees in customer service, food safety and performance requirements.
- Taught new team members correct table waiting procedures in line with company standards.
- Supported open door policy to maximise availability.
Work Experience
Shell Energy
Coventry, West Midlands
2020.07 - 2020.07
- Coordinated files, spreadsheets and reports for staff.
- Answered telephone to assist callers and take messages.
- Developed business, financial and analytical skills by working with multidisciplinary teams.
- Produced high-quality spreadsheets and presentations for internal and customer-facing needs.
Head of front of house
Enchanted
Royal Leamington Spa, Warwickshire
2018.06 - 2020.07
- Communicated with all staff regarding guest requirements, wait times and book availability to maintain smooth [Type] operations.
- Expertly managed teams of up to 5 employees.
Education
Diploma of Higher Education - Business
Warwickshire College
Warwickshire 2019.09 - 2021.05
GCSEs - Maths
Trinity Catholic School
Leamington Spa 2014.09 - 2019.05
Bachelor of Arts - Events Management
Leeds Beckett University
Leeds 2022.09 -
Skills
- Staff education and training
- Customer service
- Data entry
- Product knowledge
- Cash handling
- Quality Assurance and Control
- Complaint resolution
Timeline
Bachelor of Arts - Events Management
Leeds Beckett University
2022.09 -
Crew trainer
Mcdonalds
2022.05 - Current
Work Experience
Shell Energy
2020.07 - 2020.07
Diploma of Higher Education - Business
Warwickshire College
2019.09 - 2021.05
Head of front of house
Enchanted
2018.06 - 2020.07
GCSEs - Maths
Trinity Catholic School
2014.09 - 2019.05