Thomas Oakley-Derbyshire
Stoke-On-Trent ,Staffordshire
Summary
I am a Focused Customer Service Representative skilled in customer relationship development and sales. Providing support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Consistently maintaining customer satisfaction and contributing to company success. Motivated professional and capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
2
2
years of professional experience
Work history
Customer advisor-Checkouts
B&Q
Hanley , Staffordshire
11.2023 - Current
- .My main responsibilities include:
- Ensuring customers are directed to the correct areas of the store.
- Ensuring customers receive the best possible experience while shopping in store.
- Operating the cash till.
- Increasing sales by offering customer club cards to unlock online vouchers to use when they shop.
- Handling customer complaints, providing appropriate solutions to guarantee positive outcomes and increased customer feedback.
- Cashing up at the end of each week and ensuring all money movement throughout the store is correctly recorded.
Education
IMI level 2 Diploma in Vehicle Inspection - Mechanical engineering
Stoke-On-Trent college
Stoke-On-Trent, Staffordshire06.2023
IMI level 1 certificate in Automotive Maintenance - Mechanical Engineering
Stoke-On-Trent College
Stoke-On-Trent, Staffordshire06.2022
Skills
- Team player
- Cash handling
- Complaint management
- Customer Service
- Problem-solving
- Product expertise
- Payment Processing
Timeline
Customer advisor-Checkouts
B&Q
11.2023 - Current
IMI level 2 Diploma in Vehicle Inspection - Mechanical engineering
Stoke-On-Trent college
IMI level 1 certificate in Automotive Maintenance - Mechanical Engineering
Stoke-On-Trent College