Thomas Niazi
Eccles,Salford
Summary
Experienced people manager with a history of creating and managing strong teams in positive, dynamic environments. Extremely driven, outgoing, enthusiastic person with extensive experience in customer service, operations, sales and complaint handling. A long history of recruitment, training and coaching which also includes marketing and sales. Strong organisational and planning skills with the ability to work well under high pressure situations and to deadlines. Skilled communicator with excellent social skills.
I am a former wrestler which helped to harness skills such as adaptability, creative thinking, promotion, and an incredibly strong work ethic.
Overview
18
18
years of professional experience
Work history
Customer Service Manager
IFLY Indoor Skydiving
Manchester
01.2013 - 01.2020
- Redesigned and expanded customer service team leading to huge growth in both revenue and service
- Established partnerships to upgrade phone systems, ensuring optimal technology for team performance.
- Collaborated with system providers to address issues and implement improvements to both booking system and website creating smoother processes for both customer and team.
- Led recruitment process including advertising vacancies, conducting interviews, onboarding and training.
- Set and monitored KPIs, addressing complaints and overseeing disciplinary procedures.
- Managed scheduling, rota, and holiday arrangements for team members.
- Delegated tasks to ensure professional management of phones, emails, and live chat.
Snow Crew & Guest Services
Chill Factore
Manchester
01.2008 - 09.2012
- Working across both cold and warm side departments providing exceptional service
- Managed customer bookings and provided essential information to enhance guest experience and safety.
- Liaised with IT team to optimise system efficiency and address technical issues.
- Trained new staff members across both departments, promoting adherence to service and safety standards.
- Oversaw setup and closure of areas for snow crew, ensuring safety during activities.
- Assisted customers with equipment and conducted sessions to maximise enjoyment.
Admin Assistant- Temporary Position
University Of Salford
08.2007 - 12.2007
- Assisted with student registration during peak periods in Student Records Department.
- Managed hall operations for foreign students during registration events.
- Distributed student ID cards to home students while coordinating with various university schools.
- Created, maintained, and reorganised files and records efficiently.
Assistant Manager
Tom’s Auto Parts
Eccles, Salford
12.2006 - 06.2007
- Supported general operations and inventory management of family business.
- Led marketing initiatives, including advertising and visual strategies.
- Redesigned existing stock and created displays for new sales areas.
Admin Assistant – Temporary Position
University of Salford
09.2006 - 12.2006
- Streamlined filing processes for student records across multiple offices.
- Organised and maintained accurate electronic and physical student files.
- Assisted with backlog of paperwork resulting from enrolment to enhance efficiency.
Customer Service Adviser
British Gas
Old Trafford
01.2006 - 07.2006
- Providing excellent customer service and complaint handling
Team Leader
Odeon Cinema
Trafford Centre, Manchester
01.2003 - 12.2005
- Oversaw operations across multiple areas in England's busiest cinema.
- Led a team of up to 40 staff, ensuring shifts run smoothly and whilst ensuring sales targets are met.
- Delivered exceptional customer service while addressing enquiries and complaints.
- Recruited, trained, and coached new employees to enhance team performance.
- Maintained high standards of cleanliness and customer service throughout shifts.
- Communicated effectively with staff and customers under challenging circumstances.
- Coached colleagues to foster a high energy, positive and supportive work environment.
- Developed marketing strategies to promote cinema events and services.
Sales Assistant
S.F.Cody’s
Trafford Centre, Manchester
09.2001 - 01.2003
- Dealing with customer enquiries and sales, providing high standards of customer care with thorough product knowledge
- Duties included the stocking and cleaning of the store as well as product demonstrations
Education
A-Level - English, Media Studies, Drama
Pendleton College
Salford /2000 - /2002
GCSEs - English, Maths, Science, business Studies
Buile Hill High School
Salford /1995 - /2000
Skills
- Management and leadership
- Training and coaching
- Excellent customer service and complaint handling
- Quick learner of new skills and product knowledge
- Works well under pressure and to deadlines
- Strong interpersonal skills enabling the development of positive relationships
- Excellent organisational and planning abilities
Career Break
Following my previous employment, I took time to care for my father and assist in the running of his business until its closure. With those responsibilities now complete, I am fully available to re-enter the workforce.
Hobbies
- I play football every week and golf when I can. I love music so try to go to as many gigs as possible. I also love to travel. Most of my spare time now is spent trying to entertain my awesome little maniac of a son.
Timeline
Customer Service Manager
IFLY Indoor Skydiving
01.2013 - 01.2020
Snow Crew & Guest Services
Chill Factore
01.2008 - 09.2012
Admin Assistant- Temporary Position
University Of Salford
08.2007 - 12.2007
Assistant Manager
Tom’s Auto Parts
12.2006 - 06.2007
Admin Assistant – Temporary Position
University of Salford
09.2006 - 12.2006
Customer Service Adviser
British Gas
01.2006 - 07.2006
Team Leader
Odeon Cinema
01.2003 - 12.2005
Sales Assistant
S.F.Cody’s
09.2001 - 01.2003
A-Level - English, Media Studies, Drama
Pendleton College
/2000 - /2002
GCSEs - English, Maths, Science, business Studies
Buile Hill High School
/1995 - /2000
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