Thomas Neos

• Coordinated staff schedules to maximise productivity.
• Handled cash transactions accurately for financial integrity.
• Managed front-of-house operations to maintain high level of service.
• Handled complaints professionally, leading to improved customer retention rates.
• Delivered excellent customer service through effective communication skills.
• Led by example, embodying positive work ethic and motivating staff for peak performance.

Reference details:

Karen Mutch

Restaurant Manager

mob. 07754891313

Made sure to provide an exceptional guest experience at one of the busiest local establishments of Bruntsfield.

Duties:

• Received food and drink orders & served customer requests to standards required.
• Ensured timely delivery of all food and beverage items to customers.
• Served dishes to customers at tables.
• Checked on guests to ensure satisfaction with each food course and beverages.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Interacted with hotel guests and regulars making sure they are well taken care.
• Being responsible for large groups of guests at the function area of the hotel.
• Managed closing duties, including restocking items and reconciliation of cash drawer.

Reference details:

Jamie McComb Operations Director Caledonia Inns

jamiemccomb@hotmail.com

Duties:

Responsible for the smooth running of floor during breakfast/lunch time.

• Consistently trained and supervised staff in order to deliver excellent customer service as a team.
• Observed performance and encourage improvement where necessary.
• Ensured that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Dealt with customers while building good relationships with regulars and resolving issues and complaints efficiently.
• Ensured relevant stock is maintained and controlled, readily available and counted when necessary.
• Made certain that all areas were left clean and tidy at all times and that all equipment were switched off and secure at the end of each shift.

Consistently provided professional , friendly and engaging service in a fast pace and busy environment. Responsible for making guests feel like home while they enjoyed a drink before dinner.

Duties:

• Fast in making and serving beverages and cocktails.
  
• Skilfully promoted items on beverage lists and restaurant specials.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Precisely described menu items and special offerings and appropriately identified wine pairings.
• Maintain stock levels to prevent shortages of critical items.
• Developed and maintained positive working relationships with others to reach business goals.
• Carefully trained and supervised staff.
• Assisted colleagues whenever possible.

Responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant,escorting them to their table and also informing of any special offers or meals. Trained new employees and supervised the front of house staff in order to maintain high standards of customer service. Responsible for the front of house team while business expanded.

Duties:

• Received food and drink orders & served customer requests to the standards required.
• Served dishes to customers at tables.
• Interacted with an international clientele and helped creating a large group of regular guests.
• Ensured timely delivery of all food and beverage items to customers.
• Planned and coordinated menus.
• Met, greeted and enouraged feedback from customers in order to implement positive changes within the restaurant.
• Consistently organised waiting list and table reservations.
• Purchased adequate quantities of essential restaurant items, including food, beverages and supplies.
• Monitored and mentored new servers to ensure efficient dining operations.
• Responsible for promoting and marketing the business.

Responsible for the smooth running of the beach bar. Maintaining high standards of beverages and cocktails, food,service, health and safety and helping to deliver best service to international hotel guests at all times.

Duties:

• Serving customers from behind the bar ,offering advice on drinks.
• Preparing cocktails and other drinks.
• Engaging with guests in conversation.
• Operating till and taking cash.
• Responsible for keeping the bar clean and tidy, collecting empty glasses and plates.
• Preparing for service, restocking wines and spirits.
• Providing professional, friendly and courteous service to all customers