Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
AdministrativeAssistant

Thomas Neale

Torquay,Devon

Summary

Hard work is a must in any business. I'm a driven individual who craves a challenge and aims to rise up in any workplace. Time keeping is exceptional and being in a variety of business sectors has helped to understand the needs of each workplace. Starting of as a Sales assistant in Screwfix has taught myself a vast amount of product knowledge, specifically electrical and plumbing knowledge, where some days qualified electricians and plumbers will ask myself what's the best approach to a problem. Problem solving skills are fine tuned especially managing a retail environment where no day is the same as the last.

Experienced supervisor with over 9 years in retail industry. Excellent reputation for improving customer satisfaction. Offers flexible schedule to deliver on team goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

11
11
years of professional experience
19
19
years of post-secondary education

Work History

Supervisor

Screwfix LTD
Torquay, Torbay
03.2021 - Current
  • Managed daily operations to increase productivity.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Conducted performance appraisals with employees for career development discussions.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Supervised activities of workers and enforced safety regulations.
  • Led team meetings, ensured clear communication amongst all members.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Appointed head of the Screwfix app incentive, encouraging customers to download and use the app for ease of access for both the company and the customer. Increased app usage and app orders by 25% in the Torquay branch.

Sales assistant

Screwfix LTD
Torquay, Devon
03.2016 - 01.2021
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Utilised excellent communication skills to provide detailed product information.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Collaborated effectively with team members to meet sales targets.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Waiter

Paignton pier café
Paignton, Devon
06.2015 - 01.2016
  • Relayed feedback from customers to management for continuous improvement.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Completed side duties such as refilling condiments, contributing to organised workplace.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Maintenance assistant

Lindum Lodge hotel
Torquay, Devon
02.2014 - 02.2015
  • Installed new components, enhancing machinery efficiency.
  • Assisted in the inventory management of supplies, ensuring adequate stock availability.
  • Repaired faulty equipment for improved performance.
  • Performed minor electrical fixes, contributing to overall facility upkeep.
  • Used hand and power tools proficiently whilst carrying out duties.
  • Improved safety with regular preventive maintenance tasks.

Education

Bachelor of Arts - Popular Music

Falmouth University
Falmouth
09.2017 - 05.2020

A-Levels - Business Studies

Torquay Academy
Torquay, Torbay
01.2016 - 04.2017

A-Levels - Music performance

Torquay Academy
Torquay, Torbay
01.2016 - 04.2017

A-Levels - Music Technology

Torquay Academy
Torquay, Torbay
01.2016 - 04.2017

GCSEs - Music

Torquay Academy
Torquay, Torbay
01.2014 - 06.2015

GCSEs - English Language

Torquay Academy
Torquay, Torbay
01.2014 - 12.2015

GCSEs - English Literature

Torquay Academy
Torquay, Torbay
01.2014 - 12.2015

GCSEs - Mathematics

Torquay Academy
Torquay, Torbay
01.2014 - 12.2015

GCSEs - Science

Torquay Academy
Torquay, Torbay
01.2014 - 12.2015

BCS Level 2 ICDL - IT application skills

Torquay Academy
Torquay, Torbay
01.2014 - 07.2015

Level 2 Certificate (CiDA) - Digital applications

Torquay Academy
Torquay, Torbay
01.2014 - 10.2015

Skills

  • Team Leadership and Supervision
  • Delegating effectively
  • Problem analysis
  • Operational efficiency
  • Health and Safety Compliance
  • First-aid certified
  • Quality assurance standards
  • Management Decision Skills
  • Microsoft Office Suite
  • Staff management
  • Technical Equipment Management
  • Technical equipment operation
  • Technical proficiency

Affiliations

  • Music
  • Building Computers

References

References available upon request.

Timeline

Supervisor

Screwfix LTD
03.2021 - Current

Bachelor of Arts - Popular Music

Falmouth University
09.2017 - 05.2020

Sales assistant

Screwfix LTD
03.2016 - 01.2021

A-Levels - Business Studies

Torquay Academy
01.2016 - 04.2017

A-Levels - Music performance

Torquay Academy
01.2016 - 04.2017

A-Levels - Music Technology

Torquay Academy
01.2016 - 04.2017

Waiter

Paignton pier café
06.2015 - 01.2016

Maintenance assistant

Lindum Lodge hotel
02.2014 - 02.2015

GCSEs - Music

Torquay Academy
01.2014 - 06.2015

GCSEs - English Language

Torquay Academy
01.2014 - 12.2015

GCSEs - English Literature

Torquay Academy
01.2014 - 12.2015

GCSEs - Mathematics

Torquay Academy
01.2014 - 12.2015

GCSEs - Science

Torquay Academy
01.2014 - 12.2015

BCS Level 2 ICDL - IT application skills

Torquay Academy
01.2014 - 07.2015

Level 2 Certificate (CiDA) - Digital applications

Torquay Academy
01.2014 - 10.2015
Thomas Neale