Thomas Millard
Birmingham,West Midlands
Summary
I am a highly motivated individual with a passion for delivering great experiences. I have worked in hospitality for over 15 years with a focus on delivering great service and meeting demands of clients & customers with high expectations. I am an effective communicator who can build a rapport with both employees & clients and understand the importance of working in pressurised environments to complete the task at hand
Overview
15
15
years of professional experience
Work history
Slim Chickens Recruitment Manager
Boparan Restaurant Group
2022.05 - Current
- Managing recruitment for 40+ Slim Chickens sites around the UK
- Supporting with 8 other restaurant brands & Head Office roles
- Recruiting all roles from senior management to team members
- Full end to end recruitment for new site openings; 30+ Slim Chickens & 15+ Restaurant Hubs.
- Implemented a CRM system, improved customer relationship management processes and efficiency.
- Built close working relationships with Senior Ops, Regional Managers & General Managers
- Worked closely with stakeholders, promoting cohesive approach to recruitment strategies, processes and compliance.
- Used range of online platforms to attract top talent, including Indeed, Caterer & LinkedIn.
- Sourced, qualified and conducted screening interviews with qualified candidates.
- Planned and hosted recruitment events for new site openings & existing sites with a recruitment drive
- Informed candidates about interview results and made job offers to successful interviewees.
Recruitment Specialist
Hays
2022.02 - 2022.05
- Maintained high suitability standards through diligent screening, interview and assessment processes.
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Registered new candidates, developing a wide-ranging database to meet client recruitment needs.
- Acquired new clients through market mapping and LinkedIn prospecting.
- Coached candidates through interview process to secure top roles.
- Expertly negotiated salary requirements and finalised arrangements between client and candidate.
Operations / Food & Beverage Manager
David Lloyd Clubs
2019.01 - 2022.01
- Managing & leading a team of 25 ensuring both front of house & back of house team both trained to deliver the best possible service to our members
- Delivering excellent customer service to members seeing a feedback score of 96% in my first year & receiving countless 90% mystery member visit scores
- Developing business by liaising with local businesses to increase revenue through the tills as well as membership count
- Planning & delivering events for the members
- Marketing the club & offers through email campaigns, social media & traditional marketing methods
- Full stock control of £8k wet & dry achieving margins of 70% wet, 60% dry
- Budgeting & forecasting - Beyond budgeting
- Labour control - Forecasting with Fourth to hit 70% labour optimisation every week
- Up-selling & achieving an increase of 15% year on year gross sales in 2019 .
- Complying with Food Safety regulations & Health and Safety compliance to ensure safe environment for team & members
General Manager
High Line New York Bar & Lounge - Resorts World
Birmingham
2015.01 - 2019.01
- Managing & Leading a team of 30
- Events Management - Planning & delivering large scale functions & events for clients for up to 450 covers. High end clients with strict demands
- Budget control - Working within constraints of the P&L with focus on labour & purchases
- Training & Development - Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
- Business Development - Generated new leads through the resort and NEC campus
- Marketing - Forged strategic partnerships to maximise sales and marketing campaigns as well as overseeing the social media management
- Excellent Customer Service
- Stock Control
- Forecasting
- Food Safety regulations & Health & Safety compliance
Food & Beverage Assistant
Millennium & Copthorne Hotel
Birmingham
2014.01 - 2015.01
Bar Supervisor
MECHU Bar/Grill/Nightclub
2011.01 - 2014.01
Education
BA - Business Management
University College Birmingham
06.2015
Skills
- Account Management
- Customer Service
- Training & Development
- Social Media Marketing
- Budgeting/Forecasting
- Stock/Inventory Control
- Communications
- Talent Acquisition
- Business Development
- Microsoft Office
- Leadership
- Creativity
Timeline
Slim Chickens Recruitment Manager
Boparan Restaurant Group
2022.05 - Current
Recruitment Specialist
Hays
2022.02 - 2022.05
Operations / Food & Beverage Manager
David Lloyd Clubs
2019.01 - 2022.01
General Manager
High Line New York Bar & Lounge - Resorts World
2015.01 - 2019.01
Food & Beverage Assistant
Millennium & Copthorne Hotel
2014.01 - 2015.01
Bar Supervisor
MECHU Bar/Grill/Nightclub
2011.01 - 2014.01
BA - Business Management
University College Birmingham