Thomas Mcintyre

While doing some training in my local coffee shop, I managed a high volume of orders during busy hours while learning to maintain quality service, explored coffee culture and developed skills in barista craft. Delivered exceptional service to customers for their enjoyment and comfort while providing a welcoming atmosphere, promoting return visits.

• Supervised shifts and independently managed opening and closing of shop, ensuring smooth operations. Developed ability to work under pressure and took initiative during busy periods, enhancing customer service experience. Provided exceptional customer service by connecting with customers and creating a positive shopping atmosphere. My key duties in this job were: organisation, good punctuation, communication and problem-solving.
• Assisted customers in finding desired items to enhance their shopping experience.
• Upheld company policies whilst dealing with returns and exchanges.

• Delivered newspapers in local area while balancing secondary school commitments, demonstrating strong motivation and commitment through early morning starts at 5.45 AM, five days a week.
• Ensured timely deliveries with meticulous route planning.
• Adhered to all safety regulations during delivery runs to ensure personal wellbeing as well as that of others on the road.

• Acquired first professional work experience in a busy environment, observing the demands of the role and the importance of organisation and presentation.
• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Greeted every customer warmly, promoting friendly atmosphere.