THOMAS MATTHEWS
Melbourne
Summary
I am a highly motivated managerial professional with several years experience in the Sports, Charity, Hospitality and FMCG sectors. I'm looking to continue my career in Australia within an organisation where I can leverage my expertise to add to customers experience and contribute to business growth
Overview
7
7
years of professional experience
Work History
Assistant Golf Manager
The Celtic Manor
2024.04 - Current
- Manage the day to day functioning of three prestigious courses: Twenty Ten, Roman Road, and Montgomerie with a regular attendance exceeding 400 golfers per day
- Primary organiser of corporate golf days for renowned businesses including the Invictus Games, Ronald McDonald House Charities UK, Greene King and Indeed with participation of up to 200 golfers
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Corporate Engagement Manager (Fixed Term Contract)
Veganuary
2022.10 - 2024.04
- Coordinated new product releases and strengthened relationships with food brands, restaurants, retailers, and manufacturers including ASDA, McDonald's and Aldi to expand activities for the international January campaign
- Led on the 'Workplace Challenge' initiative by coordinating Veganuary campaigns in 115 companies such as EY, PwC, Cambridge University, Hilton Hotels and Amazon
- Oversaw the corporate sponsorship programme handling contracts exceeding £50,000
- Managed the company LinkedIn page increasing followers by 21% between January 2023 and 2024
Senior Territory Account Manager
Uber Eats
2019.06 - 2022.09
- Managed all aspects of a portfolio of 30 accounts including TGI Fridays, Taco Bell and Zizzi's within the Newport and Cwmbran areas
- Oversaw an increase of 13% in year on year sales between 2019 and 2020 within my portfolio
- Conducted performance analysis such as customer acquisition costs and retention rates to present to stakeholders as and when required
- Directed contract negotiations aimed at establishing strong working relationship with restaurant partners
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Assistant Manager
Wye Knot Rentals
2017.06 - 2018.06
- Assisted the GM in managing day to day operations including managing a team of six employees, monitoring inventory, stock assessment and cashing up
- Account management tasks for clients including maintaining and improving relationships as well as identifying new upselling opportunities
- Oversaw the development of the B2B aspect of the business increasing rentals by 12% over a one month period
- Managed the move of the business from a paper based to a computer-based operating system (Salesforce)
Education
BA (Hons) Business And Management
University of The West of England (UWE)
2017
A-Levels -
Porthcawl Comprehensive School
2013
GCSEs -
Porthcawl Comprehensive School
Skills
- Exemplary relationship management, people management, sales and service skills.
- Excellent oral and written communication skills.
- Strong computer skills (including Microsoft packages, Salesforce, OPERA and Asana).
- Full clean driving license.
- Hard working, reliable and punctual.
Timeline
Assistant Golf Manager
The Celtic Manor
2024.04 - Current
Corporate Engagement Manager (Fixed Term Contract)
Veganuary
2022.10 - 2024.04
Senior Territory Account Manager
Uber Eats
2019.06 - 2022.09
Assistant Manager
Wye Knot Rentals
2017.06 - 2018.06
BA (Hons) Business And Management
University of The West of England (UWE)
A-Levels -
Porthcawl Comprehensive School
GCSEs -
Porthcawl Comprehensive School
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