Thomas Mann
TELFORD,UK
Summary
Results-driven Customer Service Specialist skilled in managing customer complaints and resolving issues through effective communication and problem-solving. Collaborates with teams to elevate service standards and operational outcomes, while coordinating efforts to enhance customer satisfaction and meet targets. Committed to maintaining a clean and safe working environment to optimise team performance.
Overview
2
2
years of professional experience
Work History
Reffere
Shropshire Fa
TELFORD, Shorspire
12.2024 - Current
- Achieved service time and quality targets.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Met schedule using excellent planning and coordination skills.
- Maintained clean, safe working environments to eliminate accident risks.
Education
GCSEs - sport and exercise science
Telford college
Telford, TFW01-2026
Skills
- Customer service
- Problem management
- Team collaboration
- Time management
- Conflict resolution
- Conflict management
- Communication skills
Timeline
Reffere
Shropshire Fa
12.2024 - Current
GCSEs - sport and exercise science
Telford college