Thomas Lyons
Lee-on-the-solent,Hampshire
Summary
Dedicated professional with extensive expertise in customer service, relationship management, and inventory control. Proven track record in process improvement, shipping and receiving, and sensitive material handling. Adept at invoice organisation, meeting facilitation and planning, data organisation, and tracking documents. Skilled in employee training and development with strong interpersonal communication abilities. Proficient in Microsoft Office applications.
Overview
11
11
years of professional experience
Work history
Blasting assistant
Online Cleaning Technologies
Portsmouth, Hampshire
05.2023 - Current
- Keeping working documents up to date on a daily basis.
- Transporting explosives in a safe and controlled manor as well as ensuring that the necessary paperwork is correct and accounted for.
- Maintaining an accurate log of explosives used or disposed at any given time.
- Using the explosives received to create individual charges needed to carry out tasks.
- Acting as a competent person for tasks undertaken onsite ensuring that we are following both the site rules and our RAMS for any work completed.
- Responsible for maintaining a good communication between not only our team but also the site and any other persons that may also be within the area.
- Manage and liaise with the office to ensure we have the required equipment and materials available for jobs due to be carried out within the week.
Maintenance engineer
Portico Shipping
Portsmouth, Hampshire
11.2021 - 05.2023
- Maintaining the facilities assets, ensuring everything is in good condition and safe for operational use
- Hands-on attitude and good working knowledge of multiple fabrication techniques and skills
- Responsible for ordering tools, equipment and consumables across site
- Responsible for the management of stock levels across the business with a view to minimise downtime
- Urgently responding to high stake site issues when required, with a necessity to quickly diagnose faults and resolve independently
- Responsible for managing commercial site aspects, such as budget, asset downtime, efficient maintenance planning, human resource allocation and waste control.
- Assist with maintaining statistical and financial records within a strong KPI focused business.
Operations planner
Portico shipping
Portsmouth, Portsmouth
01.2019 - 11.2021
- Large asset berth manager responsible for maintaining contractual obligations and capturing financial opportunities
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Liaising with agents, customers, and multiple government agencies to ensure deadlines are met
- Planning all aspects of vessel operations, completing necessary paperwork and writing work instructions
- Write and communicate information such as, discharge and loading documents, work plans, safety plans and any reviews, as required by a ship's captain or government agencies
- Responsible for the logistics of stock and assets transiting through the port with the aim to reduce operational movements and minimise potential delays.
- Managing the hours and training of 80-100 staff, to ensure a minimum manning level is met, whilst monitoring holiday, sickness and absences.
- Manage multiple vessel berths to ensure necessary paperwork is pre-populated for a smooth transition
- Create and communicate detailed pitches with any required budgetary information for new business opportunities or customers
- Provide all customers an enhanced level of service
- Problem solving situations and personnel issues as they arise to ensure minimal disruption of operations.
- Chair routine daily or weekly meetings, concentrating on current issues and future operations
- Liaise with multiple government agencies, such as customs and borderforce to ensure all appropriate documentation is submitted and manage their interactions whilst onsite.
Plugin operative
Portico Shipping
Portsmouth, Hampshire
07.2017 - 01.2019
- Operating transiting refrigerated containers whilst assisting in the loading and unloading of large container ships and road haulage
- Report and quickly remedy any issues, such as customs or product quality of vessel inventory
- Regular inspections of all site electrical equipment
- Follow safe systems of work, whilst suggesting and aiding in the implementation of new safe working practices and procedures
- Quailed health and safety trainer, with additional competencies to escort, train or asses all non-container park staff, customers, and external contractors.
Lead dry stack operator
Premier Marinas
Southampton, Hampshire
01.2017 - 07.2017
- Ensure the launch and recovery of large vessels, within the time frame requested by the customer
- Ensure the safe working of colleagues and external contractors whilst working within the site
- Responsible for the smooth running of the dry stack side of the business, including onsite tenants and customers.
- Carry out boatyard operations, banksman duties and safely operate large machinery under heavy loads for the movement of vessels, including the manufacture and design of large cradles.
- Documented daily operations accurately, assisting in record keeping.
- Conducted regular equipment checks for optimal operational conditions.
- Coordinated with other operators for smooth operation processes.
Dock master
Premier Marinas
Southampton, Hampshire
10.2015 - 01.2017
- Responsible for the security of over 150 berths and the safety of customers and colleagues
- Maintain a high level of customer service whilst training and mentoring new colleagues in the practices and procedures of Premier Marinas
- Occasional shift working, responsible for the locking up off site and any out of hours requests or emergencies
- Managing and carrying out on water vessel movements in the absence of their owners
- Dealing with customer's payments, complaints, and bookings
- Assisting and learning from other departments when possible
Duty supervisor
Gosport Leisure Centre
Gosport, Hampshire
08.2014 - 10.2015
- Responsible for any first aid issued by a member of staff ensuring any injury is reported through the appropriate channels
- Responsible for onsite health and safety systems, the health and hygiene of all operations and any staffing requirements when routinely asked to step up as Duty Manager
- Ensuring all customers were given the best possible service
- Responsible for building closure checks and monitoring the operation of CCTV systems.
- Responsible for moving, positioning and operating heavy items of machinery
- Ensuring staff are maintaining all health and safety standards as part of my role as duty supervisor
- Training and mentoring new lifeguards.
Skills
- Customer Service
- Relationship Management
- Inventory control
- Process Improvement
- Shipping and receiving
- Microsoft Office
- Sensitive material handling
- Invoice organisation
- Meeting facilitation
- Meeting planning
- Data organisation
- Tracking documents
- Employee training and development
- Interpersonal communications
Affiliations
- Paddle boarding
- Cars and motorbikes
Timeline
Blasting assistant
Online Cleaning Technologies
05.2023 - Current
Maintenance engineer
Portico Shipping
11.2021 - 05.2023
Operations planner
Portico shipping
01.2019 - 11.2021
Plugin operative
Portico Shipping
07.2017 - 01.2019
Lead dry stack operator
Premier Marinas
01.2017 - 07.2017
Dock master
Premier Marinas
10.2015 - 01.2017
Duty supervisor
Gosport Leisure Centre
08.2014 - 10.2015
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