Thomas Lee
Wendens Ambo,Saffron Walden
Summary
Proactive, results orientated manager with over 10 years of experience of managing and developing teams in challenging customer-focused environments. Confident public speaker. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Manager
Girton Town Charity
Cambridge
03.2023 - Current
- Supporting Almshouse appointees throughout their journey in occupying their property, including the selection, and interviewing process
- Providing support and assistance to residents in exploring options at the end of tenancy, including housing associations and private rental
- Building and maintaining a thriving community that caters to resident service needs and expectations
- Managing the smooth running of the William Collyn Community Centre, developing the business to maximise use of the available facilities and identify new opportunities through effective marketing, networking, and innovative solutions
- Ensuring the Centre is a vibrant, well-managed facility that operates for the benefit of residents and organisations
- Scheduling and supervising both maintenance and caretaking, daily operations and projects, including renewal and vacant inspections, while ensuring inventory expectations are met
- Managing personal information with discretion and confidentiality
- Collaborating cohesively with other administrative staff to deliver accurate financial reporting.
- Promoted safeguarding standards in line with updated regulations to help protect from risk.
General Manager
Retirement Villages Limited
Saffron Walden, Essex
12.2019 - 03.2023
- Managing all aspects of a newly developed site comprising 81 units, a communal clubhouse, 90 cover restaurant, grounds maintenance, and domestic services, including 24-hour emergency response
- Handling resident queries and problems with courtesy and tact, ensuring speedy resolutions, and maintaining confidentiality
- Responsible for all resale properties in the village
- Managing the service charge budget, providing reports and feedback to head office
- Creating a culture with mental and physical well-being at its heart, enhancing the range of services and events for residents
- Project-managing a £400k landscaping improvement project for the village within budget
- Managing all aspects of health and safety, including being IOSH trained
- Ensuring prompt resolution of resident and communal property problems in collaboration with the facilities management team and/or external contractors
- Managing annual management fee payments and budget control
- Providing information about the village to prospective residents and screening potential purchasers to facilitate property sales in conjunction with selling agents
- Leading the Facilities Manager to set out a program of domestic cleaning throughout the village, covering both communal and resident cleaning
- Submitting the monthly payroll accurately and on time and ensuring all personnel records are up to date, liaising with the HR Manager regarding employment contracts.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Set policies and processes outlining expectations on employee behaviour at every level.
- Prepared and reviewed procedural documents for daily operations.
- Maintained organisational compliance with applicable legislation and regulations.
General Manager
The Racing Centre
Newmarket, Suffolk
11.2015 - 12.2019
- Staff management and recruitment of 20 employees, both casual and permanent
- Full organizational responsibility for running the Bar and Events operation for a venue with a capacity of over 250 covers
- Developing the services and facilities of the Centre in an entrepreneurial manner
- Promoting the use of the Centre, maintaining the Centre's website and social media, maximizing publicity opportunities, and liaising with the local media
- Applying for and winning external funding worth £75,000 for the management of a newly developed Learning Centre
- Working with local racehorse trainers, studs, and local businesses to develop events and identify and support high-profile as well as everyday social activities
- Providing reports and feedback to the Board of Trustees and Donors
- Premises and entertainment license holder for the organization
- Hosting local services and activities from the Centre for the racing community, including open days, social events, public meetings, advice services, and annual general meetings
- Implementing a constructive working relationship with user groups and volunteers, enhancing the services provided within the Centre to enrich communication and community ties
- Processing payroll and day-to-day bookkeeping and banking
- Delivering outstanding customer service while ensuring clear and effective communication across all departments.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Set policies and processes outlining expectations on employee behaviour at every level.
Sales and Merchandising Area Manager
Instore Field Marketing Limited
Cambridge, Cambridgeshire
05.2015 - 09.2016
- Working on behalf of global brands, managing a team of 18 staff to ensure clear and efficient merchandising of products in the country's leading retail outlets
- Daily contact with store managers to obtain access to in-store plans, ascertain stock levels, and implement new advertising strategies
- Self-employed position, Free to represent other leading brand leaders within the sector.
- Conducted periodic performance reviews for direct reports.
- Allocated teams, materials and calendar space for individual projects.
Business Development Executive
Cambridge United Football Club
Cambridge, Cambridgeshire
05.2014 - 05.2015
- Actively converting customer inquiries into sales and developing future and repeat business
- Promoting and securing hospitality bookings across varied market sectors through proactive sales activity on a weekly basis, ensuring optimised bookings for all home fixtures
- Identifying and securing sponsorship contracts for all home match day opportunities
- Identified opportunities to drive business growth, diversification and expansion.
- Responsible for the coordination of home match day entertainment activities and engaging with corporate guests, sponsors, mascots, and supporters prior to the match to ensure an enjoyable and memorable visit
- Addressing crowds in excess of 6,000 on the pitch, providing pre/post-match entertainment and announcements
- Conducting pre/post-match interviews with players, management, and invited VIP guests to a captive audience through the PA system.
Operations Manager
Sterling Plants and Gardens
Cambridge
10.2013 - 05.2014
Conference and Events Manager
Frank Lee Leisure and Fitness Centre
Cambridge
03.2007 - 05.2013
Bar and Events Manager
Trinity College
Cambridge
02.2006 - 03.2007
Pub Manager
Quinns Irish Pub
Cambridge
09.2004 - 02.2006
Education
A-levels - English, Maths & Business Studies
Long Road Sixth Form College
Cambridge, Cambridgeshire 09.2001 - 06/2004
Skills
- Excellent organisational and time management skills
- Ability to work well under pressure and multitask
- Attention to detail and problem-solving abilities
- Proficient in Microsoft Office and other relevant software
- Knowledge of health and safety regulations
- Experience in budgeting and financial management
- Strong leadership and team management skills
- Marketing and promotional experience
- Customer service-oriented mindset
- Creative communicator
Certification
- IOSH Certified in Health and Safety
- Premises License Holder
Custom
References available on request.
References
References available upon request.
Timeline
Community Manager
Girton Town Charity
03.2023 - Current
General Manager
Retirement Villages Limited
12.2019 - 03.2023
General Manager
The Racing Centre
11.2015 - 12.2019
Sales and Merchandising Area Manager
Instore Field Marketing Limited
05.2015 - 09.2016
Business Development Executive
Cambridge United Football Club
05.2014 - 05.2015
Operations Manager
Sterling Plants and Gardens
10.2013 - 05.2014
Conference and Events Manager
Frank Lee Leisure and Fitness Centre
03.2007 - 05.2013
Bar and Events Manager
Trinity College
02.2006 - 03.2007
Pub Manager
Quinns Irish Pub
09.2004 - 02.2006
A-levels - English, Maths & Business Studies
Long Road Sixth Form College
09.2001 - 06/2004
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