A motivated and detail-orientated individual with a huge appetite to learn and develop. Holding A-Levels in Business, Physical Education, and Computer Science. A versatile business professional with experience in different areas, developing strong skills in commercial operations and pricing. Some of my key skills include adaptability, analytical thinking, and effectively supporting cross-functional teams.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work history
Pricing & SLA Specialist
Halfords CFS
Stafford, United Kingdom
2025.04 - Current
Maintain pricing databases, documentation, and version control for audit and internal review purposes.
Support bid and tender processes with pricing and service level inputs.
Review current deals with networks, spotting areas for better strategic alignment.
Experience in meeting with manufacturers and building relations with external stakeholders.
Analyse market trends, competitor pricing, and internal cost data to recommend optimal pricing strategies.
Develop and maintain pricing models, tools, and frameworks to support commercial decision-making.
Analyse purchase data to help depots make smarter, more cost-effective purchasing decisions by spotting patterns and areas to save money.
Business Support Specialist
Halfords CFS - Lodge Tyre
Stafford, United Kingdom
2024.06 - 2025.03
Analyse purchase and sell out data on large customer accounts to ensure profit margins are being met.
Process and manage purchase orders, ensuring accuracy in product details, quantities, and pricing.
Configure, maintain, and troubleshoot IT-related equipment.
Manage inventory and stock levels of IT equipment.
Collaborate with external stakeholders to resolve queries, assist with invoicing, and track expenses.
Perform reconciliations for large account holders, ensuring alignment between internal and external account data.
Maintain databases, organise data, and generate reports, frequently utilising applications such as Excel and Power BI.
Work closely with the pricing team to ensure products and services align with profit margin targets.
Work experience
Bri-Stor
Stafford, United Kingdom
2022.07
In the summer of 2022, I participated in the Bri-Stor work experience program, where I gained valuable insights into the operations of a fast-paced office.
I shadowed an employee's daily tasks and was given various responsibilities, allowing me to understand the nature of the work involved.
Education
GCSE - Business, PE, Computer Science, History, English Language, English Literature, Maths, Physics, Chemistry, Biology
The Weston Road Academy
2017.08 - 2023.07
A-Level - Business, PE, Computer Science
The Weston Road Academy
Skills
Teamwork
Microsoft Excel
Power BI
Data-driven decision making
Account Relationship Management
Data Analysis and Reporting
Product Knowledge
Problem-solving
Strategic planning
Negotiation
Volunteering
Student Volunteer, 09/01/21, 04/30/23
Mind Brand Campaigner, 10/01/24, Current
Timeline
Pricing & SLA Specialist
Halfords CFS
2025.04 - Current
Business Support Specialist
Halfords CFS - Lodge Tyre
2024.06 - 2025.03
Work experience
Bri-Stor
2022.07
GCSE - Business, PE, Computer Science, History, English Language, English Literature, Maths, Physics, Chemistry, Biology
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Senior Financial Analyst and Pricing Specialist at Continuum Global SolutionsSenior Financial Analyst and Pricing Specialist at Continuum Global Solutions