Thomas Langford

• Day-to-day running of VR experiences, providing amazing customer service to retain customer base and increase future client base.
• Fostered relationships with local and national vendors to support favourable pricing and delivery options.
• Created bespoke packages for B2B clients based on event requirements and running their events smoothly.
• Planned and efficiently organised activities, details and timelines for large- and small-scale events.
• Expanded client base by offering exceptional customer service and communication.
• Evaluated guest feedback to improve event services.
• Recruited and trained staff to achieve an high-performing, focused, highly motivated, customer focused team.
• Identified opportunities for customer account growth to increase value and loyalty.
• Managing a smaller team, monitoring, coaching and motivating them to provide high-end customer service
• Followed technical documentation for accurate installation, maintenance and repair work for the Virtual Reality.
• Use of many different software's to run day-to-day business: Officiant, Humanity, Freshdesk, Google Docs, Team Leader, Mailchimp, Microsoft
• Prepared and maintained accurate and up-to-date timesheets for timely and accurate payroll processing.
• Proactive in trying to help other departments where and when possible (Marketing, Customer Success & Operations)
• Utilised CRM software effectively to track customer interactions.
• Managed key stakeholder relationships for smoother project completion.
• Established a positive work environment which promoted staff morale and productivity.
• Managed inventory for effective stock management and reordering processes.
• Created compelling visual content for social media platforms, improving brand visibility.

• Offered friendly and efficient service to all customers and handled challenging situations with ease
• Demonstrated respect, friendliness and willingness to help wherever needed
• Developed and maintained courteous and effective working relationships
• Able to meet tight deadlines and work under pressure in fast-paced environments
• Exceeded goals through effective task prioritisation and great work ethic
• Carried out day-to-day duties accurately and effectively
• Quickly able to learn new skills and apply them to daily tasks - improving efficiency and productivity
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

Supervisor

• Supervised activities of workers and enforced safety regulations.
• Trained new hires and set up mentoring relationships to drive team performance.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Managed staff rotas, planning workloads effectively and strategically.
• Built customer retention and satisfaction by delivering top-quality service.
• Number of different responsibilities: GP & Stock control, Labour control.