THOMAS LAFFERTY
Lydiate,Merseyside
Summary
Results-driven Enterprise Account Manager with five years of experience generating £6.2M in contracted revenue from strategic enterprise customers. Exceeded sales targets by over 200% for three consecutive years while managing complex multi-product sales in networking, cloud, collaboration, security, and mobility. Now aiming to leverage this proven success in a global technology organisation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Premium Account Manager
BT Group
2024.01 - 2026.07
- Delivered 251% of new business target (£1.25M) and 282% of renewal target (£631K) in FY24/25
- Currently tracking 229% of new business target (£1.2M+) and 210% of renewal target (£553K) in FY25/26
- Managed portfolio of high-value enterprise and mid-market accounts, driving revenue growth and retention
- Drive consistent growth through strategic upsell, cross-sell, and multi-product solution selling
- Cultivated senior stakeholder relationships through consistent nationwide client engagement, averaging 2+ site visits per week
- Recognised as Top Performing Account Manager (2024/25)
Core Account Manager
BT Group
2021.06 - 2024.04
- Achieved 297% of new business target (£1.08M) and 341% of renewal target (£597K) in FY23/24
- Awarded SMB Business Excellence Award (FY23/24) and Top Performing Account Manager (FY23/24)
- Built and expanded underperforming accounts through consultative selling, resulting in targeted growth
- Managed eighty diverse business accounts, focusing on new business acquisition and revenue retention
- Delivered highest customer experience performance across team (FY22/23)
Education
Bachelor of Science - Business Management
Liverpool John Moore's University
Liverpool, LIV 2017.09 - 2020.05
A-Levels - Business & Communication, History, Religious Studies
Dominican College
Portstewart 2015.09 - 2017.05
Skills
- New Business Development
- Enterprise Sales
- Complex Sales
- Pipeline Management
- Account Planning
- Forecasting
- Territory Planning
- C-Suite Management
- Executive Stakeholder Management
- Client Retention
- Consultative Selling
- Consultative Sales
Accomplishments
- Delivered £6.2M against £2.8M cumulative quota over five years.
- Three consecutive years above 200% quota attainment.
- BT Premium Account Manager of the Year (2024/25).
- BT Core Account Manager of the Year (2023/24)
- Business Excellence Award.
- Highest Customer Experience score (FY22/23).
Timeline
Premium Account Manager
BT Group
2024.01 - 2026.07
Core Account Manager
BT Group
2021.06 - 2024.04
Bachelor of Science - Business Management
Liverpool John Moore's University
2017.09 - 2020.05
A-Levels - Business & Communication, History, Religious Studies
Dominican College
2015.09 - 2017.05