Thomas Kirkham
Newton Le Willows,Merseyside
Summary
Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives across multiple industries that streamlined operations and boosted profitability across various departments. Ensuring a collaborative culture that drives innovation and customer satisfaction.
Overview
12
12
years of professional experience
14
14
years of post-secondary education
Work History
General manager
Deli-icious LTD
10.2021 - Current
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Delivered results under pressure to meet tight deadlines.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Put in place clear controls for financial administration and business management.
- Monitored operations to assess and highlight results.
Business development manager
Urban Kitchen
06.2020 - 10.2021
- Developed strategic partnerships for increased sales.
- Streamlined processes to improve overall efficiency.
- Drove revenue growth with innovative sales strategies including establishing a nationwide delivery service.
- Fostered client and customer relationships, leading to increased brand loyalty.
- Optimised operational procedures for improved productivity.
- Conducted market research to identify potential business opportunities.
- Executed successful product launches, driving market penetration.
Customer Service Assistant - Change of Tenancy Team
Gazprom Energy
02.2019 - 06.2020
- Improved customer relations by managing customer complaints effectively.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted customers with varying questions using product knowledge and service expertise.
General Manager
The Archer Public House
Astley
08.2017 - 02.2019
- Increased overall operational efficiency by implementing new management strategies.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Developed strategic business plans, enhancing corporate vision and objectives by implementing a service kitchen from scratch.
- Identified new business opportunities, leading to market expansion.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Implemented rigorous financial controls, improving overall profitability.
- Established a positive work environment which promoted staff morale and productivity.
Court Associate
HMCTS
Wimbledon, United Kingdom
09.2013 - 06.2017
- Prepared transcripts of conversations for official records.
- Rendered spoken materials into written form to aid court documentation process.
- Verified accuracy of spoken testimonials, ensuring justice and fairness in proceedings.
- Streamlined communication flow to ensure smooth running of the court session.
- Managed conversational flow without dominating or intruding.
- Effective communication between all levels of court officials to ensure a smooth and effective court process.
- Secure handling of sensitive court documents.
- Respectful and efficient communication with district judges on complex court matters to ensure fairness for defendants and victims alike.
Apprentice Sales Coordinator
Conjoint Export Services
09.2012 - 08.2013
- Developed practical skills for enhanced productivity through hands-on training.
- Assisted senior staff members for better project execution.
- Collaborated effectively with team members to complete projects on schedule.
- Took initiative in learning new techniques, leading to improved performance.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Completed Business and Administration lv 3 Apprenticeship whilst learning on the job skills
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
Education
High school - GCSE Grades
Fred Longworth high school
09.2005 - 09.2010
IT Practitioner BTEC L3 - Computer Development
Salford city college
Eccles, Salford 09.2010 - 09.2012
NVQ Level 3 - Business
Conjoint Export Services
Witley, Surrey 01.2012 - 01.2013
NVQ Level 4 - Business and Administration
Civil Service
Wimbledon, Merton 09.2013 - 09.2016
Higher National Certificate Level 3 - Business and Administration
Civil Service
Wimbledon, Merton 09.2013 - 09.2016
Skills
- Staff recruitment and retention
- Policy development
- Team building and training
- Budget administration
- Operations oversight
- Financial management
Personal Information
- Date of birth: 08/31/94
- Nationality: British
Timeline
General manager
Deli-icious LTD
10.2021 - Current
Business development manager
Urban Kitchen
06.2020 - 10.2021
Customer Service Assistant - Change of Tenancy Team
Gazprom Energy
02.2019 - 06.2020
General Manager
The Archer Public House
08.2017 - 02.2019
Court Associate
HMCTS
09.2013 - 06.2017
NVQ Level 4 - Business and Administration
Civil Service
09.2013 - 09.2016
Higher National Certificate Level 3 - Business and Administration
Civil Service
09.2013 - 09.2016
Apprentice Sales Coordinator
Conjoint Export Services
09.2012 - 08.2013
NVQ Level 3 - Business
Conjoint Export Services
01.2012 - 01.2013
IT Practitioner BTEC L3 - Computer Development
Salford city college
09.2010 - 09.2012
High school - GCSE Grades
Fred Longworth high school
09.2005 - 09.2010
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