Thomas Kirk
Leixlip,County Killdare
Summary
Results-oriented Customer Service Specialist with expertise in front desk management and problem-solving. Strong time management and communication skills, combined with proficiency in Microsoft Office for data entry and team collaboration. Knowledgeable in international sales strategies, focused on utilising these strengths to contribute to organisational success.
Overview
2027
2027
years of professional experience
Work history
Sales, Service and Retention
Virgin Media & O2
Antrim, Antrim and Newtownabbey
2025.10 - 2026.06
Receptionist
FMTS
Salerno, Italy
2025.05 - 2025.07
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Waiter
Cafe Sorrento
Ballymena, County Antrim
2023.09 - 2025.06
- Served meals and drinks professionally, ensuring timely delivery to enhance customer satisfaction.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Crafted and delivered a variety of beverages, including fresh coffee, espresso drinks, and brewed teas, to meet diverse customer preferences.
- Cleared and reset tables efficiently with clean service ware, contributing to a seamless dining experience.
Admin
Education
Castle Tower School
Ballymena, MEASkills
- Sales strategy
- Sales negotiation techniques
- International sales knowledge
- Strategic sales tactics
- Client relationship management
- Customer service skills
- Professional communication
- Time management
- Team collaboration
- Interpersonal skills
- Microsoft Office
- Data entry
Languages
English
Proficient (C2)
Italian
Intermediate
Korean
Upper intermediate
Timeline
Sales, Service and Retention
Virgin Media & O2
2025.10 - 2026.06
Receptionist
FMTS
2025.05 - 2025.07
Waiter
Cafe Sorrento
2023.09 - 2025.06
Admin
Castle Tower School