Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
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Thomas Kilby

Frodsham,Cheshire

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
8
8
years of post-secondary education

Work history

Company director

CAT Leisure Group Limited
Northwich, Cheshire
04.2015 - Current
  • Oversaw daily company operations to reach financial targets.
  • Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
  • Formulated business development strategies to expand market presence.
  • Created long-term business strategy to drive company success.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Monitored budget to meet sales and revenue targets.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.

Travel consultant

Not Just Travel (franchisee)
Frodsham, Cheshire
03.2024 - 07.2024
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Advised customers on visas and travel safety.
  • Verified customer passports and documentation to travel.
  • Prepared comprehensive travel itineraries using accessible formats for customers.
  • Monitored flight costs and demand to achieve best-possible prices.
  • Informed clients about cancellation policy and associated penalties.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
  • Used destination knowledge to enhance customer trips with local recommendations.

Education

Bachelor of Arts - Business Management with Finance

Manchester Metropolitan University
Manchester
09.2013 - 06.2016

A-Levels - Business Studies

Loreto College
Manchester
09.2011 - 06.2013

A-Levels - Computing

Loreto College
Manchester
09.2011 - 06.2013

A-Levels - Psychology

Loreto College
Manchester
09.2011 - 06.2013

Skills

  • Business administration
  • Strategic Planning
  • Project budgeting
  • Financial management
  • Operations management
  • Multi-tasking ability
  • Excellent communication skills
  • QuickBooks experience
  • Financial administration
  • Brand building
  • Brand management

Affiliations

  • Cooking
  • European road trips with a caravan
  • Formula 1

References

References available upon request.

Timeline

Travel consultant

Not Just Travel (franchisee)
03.2024 - 07.2024

Company director

CAT Leisure Group Limited
04.2015 - Current

Bachelor of Arts - Business Management with Finance

Manchester Metropolitan University
09.2013 - 06.2016

A-Levels - Business Studies

Loreto College
09.2011 - 06.2013

A-Levels - Computing

Loreto College
09.2011 - 06.2013

A-Levels - Psychology

Loreto College
09.2011 - 06.2013

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Thomas Kilby