Music composition, writing, sports and leisure
Thomas Jombla
Manager (Health And Social Care)
Summary
PERSONAL SUMMARY An exceptionally gifted and highly motivated person who possesses outstanding skills in leadership, communication, and interpersonal interaction. Have good consulting and operational management skills that support registered managers and teams to achieve "Good" CQC inspection ratings. Currently, I am the nominated individual for a CQC registered service provider. I have over five years of experience as an Ofsted Registered Manager working with children and young people. I have a proven track record of achieving “Good” Ofsted inspection reports. Can convert low-rated services into ones that receive 'Good' ratings and results. Effective at maintaining productive working relationships with service users, their families, social workers, external agencies, colleagues, and senior managers, in addition to supervising and directing the staff team. Presently, I am registered as a student in a level 5 leadership in health and social care course, having obtained a level 4 NVQ CYP in health and social care. Capable of functioning in both an autonomous and collaborative capacity. I am proficient in providing support to individuals of all ages who are affected by learning disabilities, emotional and behavioural difficulties (EBD), severe and complex challenging behaviour, Asperger's syndrome, paranoid schizophrenia, autism, mental health, forensic service users, and other comparable disorders. Possesses a comprehensive understanding of community resources, health and social care legislation, and national minimum standards. Have the capability to promote comprehensive implementation of organisational policy and procedural guidelines to guarantee productive and efficient operations of services. Innovative systems developer with excellent organisational skills.
Overview
31
31
years of professional experience
10
10
Certifications
Work History
Home Manager & Nominated Individual
Overzest Ltd T/A Overzest Community Services
06.2022 - Current
- Right now, in the post
- Main Duties:
- My overall management responsibilities include ensuring that my team provides clients in our care with a safe, compassionate, responsive, effective, and well-led service
- As part of my responsibilities, I am responsible for staff supervision, personal development plans, appraisal, and performance management, as well as ensuring that clients' needs are met by ensuring robust support plans and risk assessment processes
- This is accomplished by collecting key supportive information, CPAs, client feedback, and feedback from staff, families, and professionals from a variety of disciplines
- Assures adequately staffed shifts and, when necessary, provides additional support to clients exhibiting challenging behaviours, mental health conditions, and complex requirements.
- Championed continuous improvement initiatives within the home, consistently seeking out new ways to enhance resident quality of life and streamline operational processes.
- Created a culture of respect by actively listening to feedback from both employees and residents and making necessary adjustments as needed.
Consultant Operations Manager
Overzest Community Services
04.2016 - 06.2022
- End date: 10/06/23
- Main duties
- Consultancy work on overall effective management of organisations, which includes managing managers
- Quality assurance inspections, general management of financial and human resources, developing systems that support a safe, caring, effective, responsive, safe and well-led service, as well as ensuring regular monitoring and supervision of services through visits and reviews of action plans to ensure best positive outcomes
- Mentored managers and senior staff members, fostering professional growth and building strong team dynamics.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- I advised clients on change management strategies to ensure smooth transitions during periods of organisational transformation.
- Managed client relationships through regular check-ins and updates on project progress.
- Implemented best practices to improve clients'' organisational performance, leading to improved operational efficiency.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained an overall safe work environment with employee training programmes and enforcement of safety procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led successful change initiatives, ensuring seamless transitions during organisational restructuring efforts.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Under my leadership and management, the service maintained a good inspection report and remains good, even with the new single assessment framework.
Project Worker
Sanctuary Supported Living
12.2015 - 12.2022
- Main duties
- I worked with project management to provide high-quality service to clients while making sure that their independent skills are enhanced through person-centered planning, risk assessment and implementation
- Developed comprehensive project plans, facilitating smooth execution and successful delivery within budget constraints.
- Streamlined processes through continuous improvement initiatives, increasing operational efficiency and reducing costs associated with project execution.
- Responsible for the collection and accurate documentation of all received and outstanding charges
- Responsible for the management of schemes in line with the local service manager
- Responsible for the review and update of care plans, liaison with key external agencies, as well as attending key multidisciplinary meetings
- Responsible for the safeguarding of all vulnerable adults in the schemes as well as for safer medicines, fire safety, and the overall health and safety of the premises in close consultation with senior management.
Health Care Assistant
Medgen Health Care Recruitment
10.2015 - 04.2016
- Duties
- Ensured through observations and reports on food, fluid intakes, general personal care, feeding, and dressing.
- I worked in rehabilitation centres with people with complex physical, emotional, and behavioural needs
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- I played an active role in delivering holistic care that addressed not only the physical but also the emotional well-being of patients under my supervision.
- I also worked with people with terminal illnesses, diseases and end-of-life
- Carried out routine checks such as blood pressure checks
- Collaborated with healthcare professionals to develop individualised care plans tailored to each patient''s specific needs.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
Business Consultant
Eunisure Insurance Broker
07.2014 - 09.2015
- Main duties
- Provides protection plan and solutions for everyone's tomorrow
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Designed custom performance metrics measurement systems that allowed businesses to track progress and make data-driven adjustments as needed.
- Includes provision of life cover, critical illness, mortgage protection, income protection, family income protection, education protection, private medical, health cover, building and contents, landlord's insurance, and commercial lines
- P.M.I., funeral insurance, will writing, and much more.
HCA/team leader
Your World Health Care
07.2014 - 09.2015
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programmes that boosted morale and increased retention rates within the team.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- I worked with the team to identify areas of improvement and devise solutions based on my findings.
- Assisted in the recruitment of new team members, hiring the most qualified to build a team of top performers.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Residential Care manager
Bright Stars Care
02.2014 - 04.2014
- Same responsibilities as registered manager's positions below.
Registered Care Manager
Five Rivers Childcare Ltd
10.2011 - 12.2013
- Enhanced patient care by developing and implementing individualised care plans.
- Utilised electronic health record systems proficiently for efficient documentation of clinical information according to regulatory standards.
- I participated in interdisciplinary case conferences, fostering teamwork and collaboration and sharing best practice insights to optimise patient care outcomes.
- Reduced hospital and youth offending team readmission rates by providing comprehensive discharge planning and follow-up support.
Acting Care Manager
Sherico Care Services Ltd
11.2010 - 03.2011
- Same responsibilities as registered manager's positions below
- I worked with children and young people with emotional and behavioural difficulties between the ages of 10 and 17 years old, including severe challenging behaviour, sexualized and various other offending behaviour, drug and alcohol abuse, XYY syndrome, ADHD, learning difficulties, etc.
- Ensured the smooth running of the home; ensured the provision of a caring and supportive service for children and young people with complex behavioural needs
- Chaired and participated in multidisciplinary team meetings; ensured communication with key and relevant external agencies
- Chaired team and residents' meetings; monitored and maintained accurate records; prepared reports; and provided effective guidance to the staffing team
- Responsible for the formulation and review of residents' care plans, risk assessments and behavioural management plans, home's, fire, food safety, COSHH, night staff and various other risk assessments, etc
- Maintained health and safety at work, fabric of the home, and good working practices in line with key government legislations, care standards, organisational policy, and procedural guidelines
- Ensured staff supervision; personal development, appraisals, staff training and management of allocated budget, staff rota and food menu, activities planner, medication, court hearings; and for maintaining occupancy, etc.
Registered Manager
Horseshoe Farm Children's Home
01.2006 - 01.2010
- Main duties: same as above.
- In addition, I participated in the marketing of the home to increase and maintain occupancy and worked with children and young people (CYP) with emotional and behavioural difficulties, complex and severe challenging behaviours, etc.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Registered manager
Sherico Care Services Ltd
11.2007 - 05.2010
- Main duties: same as above
Support Worker (Acting Senior/Team Leader)
Precious Homes Ltd
07.2006 - 11.2007
- Main duties
- Providing support to service users with mental health issues (paranoid schizophrenia, depression, bipolar, drug addiction, etc.) while leading and making sure that policy and procedural guidelines are implemented to ensure the best possible outcomes for all service users in the provision.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Ensured overall health and safety, food safety, medication safety, report writing and the supervision of various duties while on duty
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided health care support services to patients in hospitals and in other relevant health and social care settings with the utmost attention to detail.
Bank Support Worker
Heritage Care
06.2005 - 06.2006
- Main duties: accountable to the registered manager, provided support to the registered manager to run two homes working with young adults and the elderly with learning difficulties, autism and challenging behaviour, Asperger's syndrome, and ADHD
- Encouraged and involved service users in the planning of daily and weekly activities, including food menu and gave support to service users during indoor and outdoor activities and attendance to key appointments
- As an acting team leader in group projects, I delegate tasks and provide feedback.
- Developed strong organisational and communication skills through coursework and volunteer activities.
- Ensured a person-centered approach in all areas of provision of care, including forming and maintaining links with key stakeholders.
- I worked closely with the manager to prepare staff rota, ensure compliance and implementation of food hygiene and health & safety standards, ensure the appropriate use of resources, including managing allocated budgets through transparent and accountable logging systems and adhere to set organisation guidelines
- Undertook key working duties; compiled and sent weekly report to social workers and to head office; attended and participated in key meetings, etc
- Supervised and administered prescribed medication and homely remedy medication, ensuring accurate logs and adherence to the organization's policy and procedural guidelines as well as to the National Minimum Standards (2011) within the staffing team.
Security Guard
Securicor Group
05.2004 - 12.2005
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Reduced incidences of theft by implementing effective access control measures.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Improved response time to incidents by maintaining clear communication channels with team members.
Care assistant & project worker
Ambitions 24 Hours
06.2003 - 01.2004
- Main duties: (same duties as above)
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Implemented care plans designed by healthcare professionals to ensure consistency in treatment and support for each patient.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
Security Guard
Securicor Group
05.2002 - 10.2003
- Main duties: act as a deterrent to potential thieves and shoplifters
- Provided security and a safe and welcoming environment for staff, customers on the shop floor and the entire premises.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Ensured the proper functioning of security equipment, performing routine checks and maintenance tasks.
- Monitored CCTV video footage; engaged in various conflicts resolution situations and engaged in the civil arrests and prosecution of shoplifters, etc
- Within the scope of responsibility.
Support & Key Worker
Heritage Care
04.2002 - 11.2002
- Offered and ensured general support to all residents in their daily and weekly activities, encouraging and promoting independence and group dynamics within the resident group
- Maintained daily written logs as well as gave handovers
- Support residents to prepare daily healthy meals
- Promoted and encouraged all residents to engage in daily and weekly house chores, individual or group activities, individual appointments, etc.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
Care Assistant, Acting Non-Qual. Res. Soc. Worker
First Class Recruitment Agency
01.1998 - 08.2002
- Main duties: (same duties as above)
- Improved team morale and productivity through effective communication and active listening skills.
- Provided expert guidance on industry best practices, helping the company stay competitive in a rapidly changing market landscape.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
Care assistant
Premiere Nursing Care Agency
03.1996 - 02.1998
- In addition, I worked as a community care assistant giving support to clients that require collection on benefits, food shopping, laundry, and preparation of home meals, general cleaning, and upkeep of the client's home, worked with the elderly and young adults.
Care assistant & Living, carer
Holistic Community Care Agency
12.1994 - 02.1996
- Main duties: (same, as a care assistant)
- As a Living-in carer, provided general homely and safe environment to the client; administered medication and personal care, prepared meals, supported the client to weekly food shopping, medical and other relevant appointments and ensured the general well-being of the client as well as hosting visitors, friends, and family members, worked with the elderly and young adults.
Room service waiter
Radisson Edwardian Hotels
04.1995 - 01.1996
- Main duties: took room service orders and ensured a high standard of service to customers when taking and delivering orders; maintained food and hygiene standards, reported to room service manager and to other colleagues at handover as well as ensured accurate accounts of monies and any other significant issues arising during the shift discussing practical ways forward as a team, etc.
Restaurant Waiter
The Forum Hotel
01.1993 - 03.1995
- Main duties: restaurant and banqueting waiting services
- Services supervisions to ensure best practices and services to customers; meet and greet customers ushering to booked tables, etc.
Education
No Degree - NVQ 4 CYP in Health And Social Care
ACA Institute
London 05.2008 - 2010.05
Bachelor of Arts - Psychosocial Studies
University of East London
London, United Kingdom 05.2001 - 2006.05
No Degree - BTec National Certificate In Music Technology
Newham College For Further Education
London, United Kingdom 05.1994 - 1996.05
No Degree - NVQ Basic Engineering Skills
Newham College For Further Education
London, United Kingdom 05.1993 - 1994.05
No Degree - G.C.E O' Level (Distinction)
St. Michael's Secondary School
Moyamba, Sierra Leone 04.2001 - 1991.05
Skills
KEY COMPETENCIES
undefinedAccomplishments
- Mental Health Treatment and recovery
- Care and storage of medication
- Fire – Responsible person
- Mental health – risk assessment
- Professional boundaries and confidentiality
- Residents' rights and responsibilities (e-learning)
- Safeguarding children at risk (e-learning)
- Safeguarding adults at risk (e-learning)
- Appropriate written communication
- Data protection refresher (e-learning)
- Health and safety induction (e-learning)
- Fire safety (e-learning)
- Equality and diversity (e-learning)
- Display screen equipment (e-learning)
- Needs, risk assessment and support planning
- First line response to complaints
- Safeguarding groups
- Previous relevant trainings (2004 – 2013)
- Relevant trainings (2014)
- Advanced safeguarding training (children)
- Accidents & Incidents (RIDDOR)
- Adult Protection
- Basic Life Support
- Autism, ADHD & Asperger's
- SBAR
- Behavioral management plan, sanction, and control
- Conflict Resolution
- Bullying (What's new and what to do)
- Complaints
- Basic sexualized behavior training
- Criminal Convictions
- Challenging behavior
- Caldicott Protocols / Information Governance
- Care plan, risk assessments and Notification of significant events
- COSHH
- Child protection
- Drugs, Alcohol & Substance Misuse
- Conflict Management
- Equality Diversity & Human Rights
- Creative Communication
- Exposure Prone Procedures
- Disability Awareness
- Epilepsy
- Epilepsy awareness training
- First Response
- Emergency first aid at work
- Fire & Emergency
- Fire safety training, Safeguarding and child protection
- Safeguarding Children's information and recording
- Supervision, appraisal, and staff development
- TCI (Therapeutic Crisis Intervention)
- User Empowerment
- Understanding differences - Managing issues of Equality & Diversity
- Vetting and Barring policy and procedure
Certification
Food Handling
Additional Information
- RELEVANT TRAININGS UNDERTAKEN
- Regulation 33s and 34s – monthly quality assurance National Minimum standards and Framework for Children's Centre Inspection CQC Inspection framework and 5 domains as well as have knowledge about the new CQC Transitional Monitoring Approach/ new assessment framework. HCA experienced in hospitals, key working, and team leading. Work with the elderly and with people with mental health conditions in a (person-centred) approach at all levels Worked with Young people services: (Youth Offending Services, Drug & alcohol services, benefits services, medical services, etc.) Good role model for staff and resident groups Chairing meetings with multidisciplinary teams and professional
- Managerial Engages in the interviewing and recruitment processes of potential employees. In-house training of staff. Monitors and ensure full compliance and adherence to standards of care within a quality-of-care assurance framework Performance management Monitoring and ensuring appropriate use of allocated budget and overall resource management. Conflict management and resolutions. Staff supervision, appraisals, staff training and personal development including ensuring regular reviews. Development, monitoring and reviews of systems that ensures quality assurance of service provision. Managing health, safety, and maintenance of fabric of the home. Developing of systems that supports effective management of services and teams. Personal Good communicator. Dynamic and tactful. Motivation of workforce with standard & quality service performance, commitment, and retention An eye for detail.
Interests
Timeline
Home Manager & Nominated Individual
Overzest Ltd T/A Overzest Community Services
06.2022 - Current
Consultant Operations Manager
Overzest Community Services
04.2016 - 06.2022
Project Worker
Sanctuary Supported Living
12.2015 - 12.2022
Health Care Assistant
Medgen Health Care Recruitment
10.2015 - 04.2016
Business Consultant
Eunisure Insurance Broker
07.2014 - 09.2015
HCA/team leader
Your World Health Care
07.2014 - 09.2015
Residential Care manager
Bright Stars Care
02.2014 - 04.2014
Registered Care Manager
Five Rivers Childcare Ltd
10.2011 - 12.2013
Acting Care Manager
Sherico Care Services Ltd
11.2010 - 03.2011
No Degree - NVQ 4 CYP in Health And Social Care
ACA Institute
05.2008 - 2010.05
Registered manager
Sherico Care Services Ltd
11.2007 - 05.2010
Support Worker (Acting Senior/Team Leader)
Precious Homes Ltd
07.2006 - 11.2007
Registered Manager
Horseshoe Farm Children's Home
01.2006 - 01.2010
Bank Support Worker
Heritage Care
06.2005 - 06.2006
Security Guard
Securicor Group
05.2004 - 12.2005
Care assistant & project worker
Ambitions 24 Hours
06.2003 - 01.2004
Security Guard
Securicor Group
05.2002 - 10.2003
Support & Key Worker
Heritage Care
04.2002 - 11.2002
Bachelor of Arts - Psychosocial Studies
University of East London
05.2001 - 2006.05
No Degree - G.C.E O' Level (Distinction)
St. Michael's Secondary School
04.2001 - 1991.05
Care Assistant, Acting Non-Qual. Res. Soc. Worker
First Class Recruitment Agency
01.1998 - 08.2002
Care assistant
Premiere Nursing Care Agency
03.1996 - 02.1998
Room service waiter
Radisson Edwardian Hotels
04.1995 - 01.1996
Care assistant & Living, carer
Holistic Community Care Agency
12.1994 - 02.1996
No Degree - BTec National Certificate In Music Technology
Newham College For Further Education
05.1994 - 1996.05
No Degree - NVQ Basic Engineering Skills
Newham College For Further Education
05.1993 - 1994.05
Restaurant Waiter
The Forum Hotel
01.1993 - 03.1995
Similar Profiles
TYLER McCLELLANTYLER McCLELLAN
Manager Long Term Care Facilities-Redevelopment at Niagara Region Community Services, Seniors Services DivisionManager Long Term Care Facilities-Redevelopment at Niagara Region Community Services, Seniors Services Division
Ariel SowreyAriel Sowrey
Central Supply Technician at Community Blood Center/Community Tissue ServicesCentral Supply Technician at Community Blood Center/Community Tissue Services
Kelly Ann AlimiKelly Ann Alimi
Patient Advocate at Catholic Community Services and Catholic Housing Services of Western WashingtonPatient Advocate at Catholic Community Services and Catholic Housing Services of Western Washington
Karamvir SinghKaramvir Singh
Director and Nominated Individual at SS Care LtdDirector and Nominated Individual at SS Care Ltd
Lori OrtizLori Ortiz
Home Help Individual Caregiver at MDHHSHome Help Individual Caregiver at MDHHS