Thomas John Webb
Cardiff,Cardiff
Summary
Dedicated professional with a strong foundation in customer service, adept at greeting, assisting, and engaging with customers to ensure a positive experience. Possesses comprehensive product knowledge, enabling effective communication of detailed information to customers. Skilled in maintaining cleanliness and sanitation standards for food utensils and environments, ensuring health and safety compliance. Demonstrates exceptional multitasking abilities during busy periods and exhibits flexibility in adapting to changing schedules or work environments.
Overview
2
2
years of professional experience
Work history
Conference and event assistant
The Park Gate Hotel
Cardiff, Cardiff
10.2023 - 11.2025
- Provided high-quality customer service to an average of 150+ customers per shift, ensuring a satisfactory and enjoyable dining experience.
- Worked closely with the kitchen and bar staff to ensure timely and accurate delivery of orders.
- Trusted by management to work independently and manage the dining room during peak hours, ensuring smooth operations without direct supervision.
- Maintained a positive and enthusiastic demeanour, contributing to a friendly and welcoming atmosphere for guests and coworkers.
- Trained new team members, contributing to staff proficiency.
- Handled cash transactions accurately for seamless payment process.
Education
GCSE -
Whitchurch High School
Cardiff 09/2018 - 06/2023
Skills
- Customer service – ability to greet, assist and engage with customers to ensure a positive experience
- Product knowledge – able to learn and communicate to customers detailed product information to customers
- Cleaning and sanitising – ensuring all food utensils are clean and sanitary to meet health and safety standers As well as making certain that the environment is clean and tidy to ensure customer satisfaction
- Multitasking – ability to juggle multiple tasks effectively throughout busy periods
- Flexible – willing to adapt to changing schedules or work environments when needed
References
References available upon request.
Timeline
Conference and event assistant
The Park Gate Hotel
10.2023 - 11.2025
GCSE -
Whitchurch High School
09/2018 - 06/2023