Thomas Irving

• Supported the implementation of a comprehensive maintenance and testing schedule of equipment used for the reprocessing of reusable medical equipment in line with standards and guidance documentation.
• Carried out the comprehensive maintenance and testing of decontamination equipment.
• Provided first line repairs of associated equipment.
• Prepared and submitted reports relating to testing and maintenance
• Provided training to colleagues regarding the correct method for the skills listed above.
• Troubleshot complex technological issues, facilitated smooth workflow operations.
• Maintained accurate documentation of all tests performed in line with company protocol.

• Improved service flow during secondment by managing daily team activities as deputy manager.
  Strengthened team performance by leading line management of 10 staff daily.
  Raised customer experience by coordinating workloads, handling complaints, and upholding guidance standards.

Streamlined workflow processes, reducing operational inefficiencies.

Resolved customer complaints promptly, increasing customer satisfaction levels.

Facilitated conflict resolution amongst employees, promoting a harmonious work environment.

• Managed daily operations for smooth running of the office.
• Provided guidance to junior staff, fostering professional growth and development.

• Executed cleaning, inspection, function testing, and sterilization of reusable medical devices, ensuring compliance with regulatory standards.
• Completed comprehensive training in relevant areas, achieving Senior Technical Officer status in December 2016.
• Liaised between management and technical teams for harmonious collaboration.
• Conducted regular equipment inspections for optimal performance.
• Implemented safety protocols during all tasks, safeguarded team members from hazards.

• Loaded packed trays of instrumentation to achieve effective sterilisation in porous load sterilisers.
• Conducted daily tests to verify efficacy of validated sterilisation process.
• Worked efficiently under pressure whilst maintaining excellent customer service standards.