Summary
Overview
Work history
Education
Skills
Timeline
Generic

Thomas Hynes

Manchester,Borough of Bury

Summary

I am a motivated and technically minded Digital Support Technician with a strong interest in technology, diagnostics and the automotive industry. Having achieved a Double Distinction in the Digital Support Technician Level 3 qualification, I have developed extensive knowledge of digital systems, technical support, troubleshooting and customer service. Combined with over two years of workplace experience with Primary Goal, I have built a strong reputation for professionalism, reliability and a positive attitude.

I am particularly interested in the increasing use of digital technology within modern vehicles and aspire to build a career combining digital support expertise with automotive technology, diagnostics and connected vehicle systems.

Overview

2
2
years of professional experience

Work history

Digital Supprt Technician Apprentice

Primary Goal Ltd
Manchester, Borough of Bury
11.2024 - Current
  • Supporting day-to-day digital operations
  • Assisting colleagues and stakeholders with technical issues
  • Using digital systems and applications effectively
  • Maintaining professional communication
  • Supporting administrative and operational activities
  • Demonstrating excellent customer service skills

Education

GCSEs - Education

Caludon Castle
Coventry
09/2019 - 06/2024

A-Levels -

Primary Goal Ltd
Coventry
11/2024 - 07/2026

Skills

Digital Support

  • Diagnosing and resolving technical issues
  • Supporting users with software and hardware
  • Troubleshooting and fault-finding
  • Recording and managing incidents
  • Applying logical problem-solving techniques

Communication

  • Explaining technical concepts clearly
  • Building effective working relationships
  • Delivering excellent customer service
  • Working collaboratively with colleagues

Technical and Analytical Skills

  • Attention to detail
  • Data handling and security awareness
  • Time management and organisation
  • Continuous learning and self-development

Automotive Transferable Skills

  • Technical diagnostics
  • Analytical thinking
  • Attention to accuracy and safety
  • Process-driven working
  • Customer interaction and support

Timeline

Digital Supprt Technician Apprentice

Primary Goal Ltd
11.2024 - Current

A-Levels -

Primary Goal Ltd
11/2024 - 07/2026

GCSEs - Education

Caludon Castle
09/2019 - 06/2024
Thomas Hynes