THOMAS HUGHES
Exeter,Devon
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. With a keen eye for detail and enabling individuals to live their best lives through support and connection
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Mental Health Support Worker
Caraston Hall
Exeter
2026.01 - 2026.06
- Supported individuals to improve their wellbeing with weekly goal-setting sessions.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Documented progress notes meticulously, enabling accurate patient assessments.
- Built trustful rapport with clients through consistent reliability and patience.
Receptionist
Royal Devon & Exeter NHS
Exeter, Devon
2025.01 - 2025.12
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Housekeeping Supervisor & Receptionist
Ozzie Pozzie YHA Port Macquarie
Port Macquarie, NSW
2024.01 - 2024.05
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hostel rooms.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
All-Rounder
Flashpackers Hervey Bay
Hervey Bay, QLD
2023.08 - 2023.11
Receptionist
Underscar
Keswick, Cumbria
2022.12 - 2023.04
- Greeting Customers/Clients in a 5 star environment
- Coordinated with therapists to ensure seamless service flow to clients.
- Answering enquiries via email and telephone
Assistant Store Manager
GAME
Carlisle, Cumbria
2022.05 - 2022.11
Growth Hub Administrator (Contracted)
Coast To Capital
Crawley, West Sussex
2020.08 - 2022.03
- Assisting the Growth Hub Manager run the Growth Hub Team
- Creating and attending 10 cohorts of small businesses as part of a Government funded programme.
Portfolio Administrator
Aircraft Leasing & Management
Burgess Hill, West Sussex
2018.02 - 2020.02
- Assisting the Portfolio Manager with inputting and updating data in our CRM System
- Liaising with Clients for information relevant to our contracts
Systems & Support Officer
Mole Valley District Council
Dorking
2016.04 - 2018.02
- Assisted Facilities Manager in coordinating office activities for 250+ staff, contributing to streamlined operations
- Administered energy contracts and compliance regulations
- Maintained and updated CRM system data to ensure accurate information for team utilisation
- Provided administrative support for Property Department, ensuring efficient operations within Facilities Management team
Education
Level 3 - Counselling Skills
Ironmill College
Exeter, Devon 2025.09 - 2026.02
Level 2 - Counselling Skills
Free Courses UK
Exeter 2024.08 - 2024.10
Diploma Level 3 - Aeronautical Engineering
Northbrook Aviation College
Shoreham by Sea 2013.06 -
GCSEs -
Oakmeeds Community College
Burgess Hill 2011.06 -
Skills
- Client Support
- Customer Relationship Management
- Data Entry & Consolidation
- Database Management
- Contract management
- Analytical and critical thinking
- Resourcefulness
- Team Player
- Efficient
HOBBIES AND INTERESTS
- Hiking
- Running
- Facilitating Social Groups
- Facilitating Mental Health Peer Support Groups
Languages
Norwegian
Elementary
References
References available upon request.
Timeline
Mental Health Support Worker
Caraston Hall
2026.01 - 2026.06
Level 3 - Counselling Skills
Ironmill College
2025.09 - 2026.02
Receptionist
Royal Devon & Exeter NHS
2025.01 - 2025.12
Level 2 - Counselling Skills
Free Courses UK
2024.08 - 2024.10
Housekeeping Supervisor & Receptionist
Ozzie Pozzie YHA Port Macquarie
2024.01 - 2024.05
All-Rounder
Flashpackers Hervey Bay
2023.08 - 2023.11
Receptionist
Underscar
2022.12 - 2023.04
Assistant Store Manager
GAME
2022.05 - 2022.11
Growth Hub Administrator (Contracted)
Coast To Capital
2020.08 - 2022.03
Portfolio Administrator
Aircraft Leasing & Management
2018.02 - 2020.02
Systems & Support Officer
Mole Valley District Council
2016.04 - 2018.02
Diploma Level 3 - Aeronautical Engineering
Northbrook Aviation College
2013.06 -
GCSEs -
Oakmeeds Community College
2011.06 -