Summary
Overview
Work History
Education
Skills
Timeline
Languages
Interests

Thomas Higgins

Infrastructure Engineer
Liverpool

Summary

As an Infrastructure Engineer with a background in computer programming and a Master's degree in theoretical physics, I bring a unique perspective to the world of IT. I have a strong technical background that allows me to solve complex problems quickly and efficiently. My programming skills enable me to automate repetitive tasks and develop new tools to improve workflows. In my current role, I specialize in addressing complex, escalated technical challenges that arise within our IT environment. My responsibilities involve deep analysis and efficient troubleshooting of advanced issues in our network and systems, often taking the lead on problems that require specialized knowledge and experience. I am proficient in maintaining and enhancing the performance and security of our IT infrastructure, ensuring that our systems operate at their peak and are resilient against potential disruptions. My experience in theoretical physics has honed my analytical and problem-solving skills, which I apply to my work in IT. I have developed a deep understanding of how systems work and how to optimize them for efficiency and performance. Overall, I am a highly motivated and skilled professional with a passion for technology and a commitment to excellence. I am always looking for new challenges and opportunities to learn and grow in my field.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Applications and Infrastructure Engineer

Lime Pictures
10.2022 - Current
  • Manage the deployment and maintenance of Citrix infrastructure, ensuring seamless access and security updates for users
  • Implement multi-factor authentication (MFA) across various platforms, enhancing organizational security protocols
  • Oversee network and server hardware, including Cisco switches, Meraki, and Palo Alto firewalls, ensuring optimal performance and security
  • Configure and optimize ManageEngine Endpoint Central for efficient IT asset management and security patching
  • Execute domain migrations and email filtering transitions to improve email security and system reliability
  • Administer Active Directory (AD), managing user accounts, group policies, and directory synchronization
  • Oversee VMware and Hyper-V virtual environments, performing routine updates and resource allocations
  • Maintain and update SSL/TLS certificates across multiple services to ensure secure communications
  • Conduct regular system performance checks and apply necessary firmware and software patches to mitigate vulnerabilities
  • Automate routine IT tasks and reporting through PowerShell scripting and scheduled tasks
  • Coordinate with various departments to ensure IT infrastructure changes align with business needs and minimize downtime
  • Support cloud services and integrations, including Azure AD, AWS, and Office 365
  • Provide technical support for endpoint devices, ensuring timely resolution of hardware and software issues
  • Implement robust backup and disaster recovery plans using Veeam and other backup solutions
  • Enhance Wi-Fi network performance and coverage through strategic access point configurations and firmware updates
  • Apply group policies for security and operational efficiency, including lockdown policies and application control
  • Oversee and manage IT projects to ensure successful implementation and alignment with business objectives
  • Work 3rd line support, handling escalations from the service desk and providing solutions.

Service Desk Analyst

Lime Pictures
01.2022 - 10.2022
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support
  • Engaged in user support interactions via telephone, chat and email platforms
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary
  • Improved service desk efficiency by streamlining processes and implementing best practices
  • Created an auditing script that saved the business over £2500 per month on Microsoft 365 licenses

C# Developer

Beelivery
05.2021 - 12.2021
  • As a C# Developer, I completed a complex individual project in Xamarin Forms using C# and XAML, implementing the MVVM architecture and incorporating three separate APIs
  • I deployed Azure on the backend to support SQL databases and serverless functions, ensuring the solution was scalable to potentially accommodate 10,000+ users
  • I also implemented three debugging interfaces for use across the Beelivery mobile application, spanning three different environments: development, testing, and production
  • During my time as a C# Developer, I spent over three months working with both ASP.net and Angular, making changes to backend endpoints and creating new front-end UI
  • I gained significant experience using Visual Studio as an IDE, following Gitflow and GitHub practices to maintain code quality
  • I was an active participant in daily stand-up meetings, providing input on the direction of the application through Microsoft Teams
  • I also acquired substantial knowledge of using Azure Boards and the Agile framework, writing and undertaking hundreds of cards to effectively manage the development process
  • My experience as a C# Developer has provided me with the skills and knowledge necessary to develop scalable, high-quality software solutions in a fast-paced environment.

Scaffolder

Target Scaffolding Ltd
07.2020 - 11.2021
  • As a Scaffolder, I assisted with the safe and efficient construction and dismantling of scaffolding systems for a variety of construction projects
  • I have experience in both commercial and residential scaffolding, including assisting with erecting scaffolds for bridges, buildings, and other structures
  • In my role, I worked closely with other tradespeople to help ensure that scaffolding systems were designed and installed to meet the specific needs of each project
  • I was responsible for assisting with the assembly of scaffolding systems, including the use of a variety of scaffolding equipment and tools
  • I was responsible for following all relevant health and safety regulations and guidelines to ensure that scaffolding systems were installed and used safely
  • I also assisted with regular inspections and maintenance of scaffolding systems to help ensure their continued safety and stability
  • As a Scaffolder, I took pride in my work and was committed to delivering high-quality results
  • I worked well as part of a team, ensuring that projects were completed on time and to the satisfaction of all stakeholders.

Education

Theoretical Physics MPhys, Theoretical And Mathematical Physics - Theoretical Physics

University of Liverpool, Liverpool
09.2016 - 05.2021

Skills

Citrix

Timeline

Applications and Infrastructure Engineer - Lime Pictures
10.2022 - Current
Service Desk Analyst - Lime Pictures
01.2022 - 10.2022
C# Developer - Beelivery
05.2021 - 12.2021
Scaffolder - Target Scaffolding Ltd
07.2020 - 11.2021
University of Liverpool - Theoretical Physics MPhys, Theoretical And Mathematical Physics, Theoretical Physics
09.2016 - 05.2021

Languages

English
Native language
Japanese
Upper intermediate
B2
Portuguese
Beginner
A1

Interests

Brazillian jiu-jitsu

Boxing

Football

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Thomas HigginsInfrastructure Engineer