Thomas hewett

Key Achievements and Responsibilities

• Consistently met deadlines for task delivery.
• Provided friendly and efficient customer service, effectively managing challenging situations via phone, email, and HubSpot.
• Enhanced efficiency and productivity through the acquisition of new skills.
• Coordinated daily tasks to ensure a smooth workflow within the team.
• Conducted regular performance reviews to identify areas for improvement for each team member.
• Prioritized tasks based on urgency and importance, optimizing workload allocation.
• Coached team members on new or complex workflows.
• Led and managed administrative staff to ensure seamless daily operations.
• Delegated tasks effectively to leverage individual skills.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Managed a high volume of inbound calls for quick resolution of customer issues.
• Ensured smooth running of operations with timely preparation of reports.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Collaborated with sales team to maximise product visibility and sales.

• Increased customer satisfaction by maintaining a clean and welcoming pub environment.
• Managed beverage stocks for smooth operations during peak hours.
• Maintained high hygiene standards with regular cleaning and sanitisation.
• Ensured a pleasant atmosphere by arranging live music events on the weekends.
• Kept staff motivated to provide excellent service during busy periods.
• Dealt with customer queries, resulting in higher satisfaction ratings.
• Organised special theme nights for an engaging customer experience.
• Trained new staff members in bar duties, enhancing their skills and performance.
• Built loyal customer base by creating welcoming environment with top quality service.