Thomas Healy
Hillingdon
Summary
Dynamic and results-driven professional with a comprehensive skill set encompassing analytical problem-solving, meticulous research, and effective communication. Demonstrates exceptional leadership and project management abilities, adept at stakeholder engagement and department management. Proven track record in crisis resolution, risk assessment, and data-driven decision-making, ensuring health and safety compliance while optimising profit and loss outcomes. Committed to fostering resilience in high-pressure situations with a focus on continuous improvement and strategic planning.
Overview
25
25
years of professional experience
2014
2014
years of post-secondary education
Work history
Operations Manager
London Underground
01.2016 - 07.2025
- Managed staff effectively while ensuring prompt resolution of incidents and errors.
- Maintained company reputation by delivering reliable service and world-class customer support.
- Monitored real-time information to anticipate and mitigate potential hazards.
- Led digitisation efforts by transitioning training to a mobile app for operational knowledge retention.
- Spearheaded migration of staff data to an online CMS for improved accessibility.
- Executed duties safely while adhering to strict timetables and scheduling requirements.
Football Referee
Middlesex F.A., Wembley Power League, The F.A.
01.2010 - 07.2025
- Ensured wellbeing of participants and spectators by assessing playing surface conditions.
- Made fair, consistent decisions throughout games to uphold integrity.
- Officiated multiple county cup finals, demonstrating high-level competency.
- Assisted Premier League referees Mark Halsey and Howard Webb at Wembley Stadium on two occasions.
Customer Service and Relationship Manager
GlaxoSmithKline
01.2019 - 01.2020
- Delivered meticulous after-sales support through letters, emails, calls, and online tools.
- Generated revenue for global pharmaceutical company by enhancing client engagement.
- Led a team to deliver Flu Vaccines in collaboration with Department of Health and Social Care.
- Analysed customer feedback and implemented improvements in service delivery.
- Established strong client relationships through exceptional customer service.
- Received recognition from European Vice President for outstanding contributions.
- Utilised Salesforce to support and update databases effectively.
- Implemented innovative relationship management practices to enhance client satisfaction.
Sport Science Analyst
STATSports
05.2014 - 08.2014
- Recruited as one of two Sport Science Analysts for bespoke project with Lucozade.
- Monitored participants' hydration, sweat loss, heart rate, and GPS data during football sessions.
- Employed scientific methods alongside Polar and STATSports Viper equipment for data collection.
- Presented findings directly to end users, ensuring clear understanding of results.
Analyst
OPTA
08.2014 - 07.2015
- Monitored fixtures, ensuring accurate and detailed statistics for all live events.
- Verified event accuracy and chronological order post-fixture before public release.
- Demonstrated concentration and focus throughout entire fixtures in a high-pressure environment.
- Achieved more effective forecasting with advanced statistical techniques.
Performance Analyst
Arsenal Football Club
08.2013 - 07.2014
- Filmed and coded matches for Senior, U21, U19, and U18 squads in domestic and European fixtures.
- Employed specialist software, including El Gato, SportsCode, ProZone, Final Cut, and Sony Vegas.
- Produced detailed match and player reports using Microsoft Word, Excel, and PowerPoint.
- Expanded best practice library to enhance analysis quality and accessibility.
- Maintained academy coaching schedules and fixtures on Premier League Player Management Application.
- Presented findings clearly and effectively, influenced strategic planning processes.
Community Sports Coach
FC Kensington, QPR FC, Northampton Town FC
01.2006 - 01.2019
- Developed children's abilities in various sports within a safe learning environment.
- Delivered EYFS, KS1, and KS2 national curriculum physical education.
- Tailored training methods according to individual capabilities, ensuring optimised learning outcomes for each player.
- Adjusted coaching style according to changing needs of the team, maximising adaptability and flexibility.
- Coached age groups ranging from six to adults in both individual sessions and intensive summer camps.
Bar Manager
The Lansdowne
01.2001 - 01.2006
- Advanced from entry-level position to bar manager through dedication and exceptional service.
- Demonstrated strong attention to detail while enhancing customer experiences.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Monitored stock levels to avoid any potential shortages during peak hours.
Education
BSc (Hons) - Sport & Exercise Science
Middlesex University
Hendon, LondonProject Management Course -
Google
06.2025 - 07.2025
Level 5 Diploma - Office Management and Administration
Level 3 - Supporting the Delivery of Physical Education and School Sport
Level 2 Award - Multi-Skills Development in Sport
ABA Boxing Tutor Award - undefined
FA Level 2 Certificate - Coaching Football
FA Mentoring Adults Award - undefined
FA Youth Module 2 - Developing the Practice
FA Youth Module 1 - Developing the Environment
OCR Level 3 Certificate - Personal Training
Skills
- Analytical
- Data Entry/Management
- Customer Service
- Conflict Resolution
- Adaptability
- Project Management
- Creativity
- IT Skills
- Planning/Organisation
- Mentoring
- People/Budget Management
- Resilience in high-pressure situations
- Crisis resolution
- Risk assessment and mitigation
- Profit and loss understanding
- Forecasting
- Data-driven decision-making
- Leadership skills
- Department management
- Stakeholder engagement
- Health and Safety Compliance
Accomplishments
Chancellor's Cultural & Community Scholarship
Languages
English
Native
Spanish
Upper intermediate
References
References available upon request.
Hobbies and Interests
- Sports
- Music
- Working in communities
- Travelling to experience different social and cultural environments
- Learning languages
Timeline
Project Management Course -
Google
06.2025 - 07.2025
Customer Service and Relationship Manager
GlaxoSmithKline
01.2019 - 01.2020
Operations Manager
London Underground
01.2016 - 07.2025
Analyst
OPTA
08.2014 - 07.2015
Sport Science Analyst
STATSports
05.2014 - 08.2014
Performance Analyst
Arsenal Football Club
08.2013 - 07.2014
Football Referee
Middlesex F.A., Wembley Power League, The F.A.
01.2010 - 07.2025
Community Sports Coach
FC Kensington, QPR FC, Northampton Town FC
01.2006 - 01.2019
Bar Manager
The Lansdowne
01.2001 - 01.2006
Level 5 Diploma - Office Management and Administration
Level 3 - Supporting the Delivery of Physical Education and School Sport
Level 2 Award - Multi-Skills Development in Sport
ABA Boxing Tutor Award - undefined
FA Level 2 Certificate - Coaching Football
FA Mentoring Adults Award - undefined
FA Youth Module 2 - Developing the Practice
FA Youth Module 1 - Developing the Environment
OCR Level 3 Certificate - Personal Training
BSc (Hons) - Sport & Exercise Science
Middlesex University
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