Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
StoreManager

Thomas Harries

Aberdare,Rhondda Cynon Taf

Summary

Efficient, organized Administrator with over 18 years' experience and a record of working to extremely high standards, with a can-do approach. Proven literacy and numeracy skills-proficient user of MS office holds an extensive list of certificates and a positive attitude to professional development. Manages diaries, meetings, and events effectively, and able to resolve difficult customer and admin situations. Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements.

Overview

21
21
years of professional experience

Work History

Customer Services Administrator

10.2005 - 10.2023
  • GENERAL: Document Management Centre
  • Trained other members of staff
  • Meeting tight SLA deadlines
  • Retrieving SLA figures from previous day
  • Resourcing work to meet SLAs
  • Rescans and queries - Correcting errors in documents and dealing with customers enquiries
  • Inputting and updating spreadsheets daily
  • 4- 8 hours data entry daily
  • Matching data to other spreadsheets
  • Post sort of 800 plus letters coming in daily
  • Sifting documents
  • Scanning & Indexing documents
  • Saved company money and time, with change of process
  • Driven training plans within department with objective of multi skilling teams
  • Monitor employee productivity and optimise processes to reduce costs
  • Developed effective working relationships with key stakeholders in both business and multiple locations
  • Superb IT skills and full working knowledge of all relevant software used in department today
  • Championing change and influencing engagement
  • Proactive with desktop issues to support colleagues with IT problems
  • Mentor for colleague for 10 months with diagnosed mental health condition.
  • Delivered feedback constructively to enhance staff performance.
  • Reviewed processes and practices regularly to achieve business goals.
  • Recommended cost-reduction initiatives to optimise budget.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Recognised issues and implemented corrective actions for continual improvement.
  • Documented department data and compiled accurate reports.

Sales Assistant

JJB Sports
08.2002 - 08.2005
  • Cash Desk
  • Golf Department -Selling JJB store credit card to customers. Target of 5 daily accomplished
  • Won most Credit card sales award in JJB stores nationwide

Education

BA HONS DEGREE -

University of Glamorgan
2005

Skills

  • KEY SKILLS AND COMPETENCIES
  • Teamwork
  • Coaching
  • Responsibility
  • Decision making
  • Communication
  • Trustworthiness & Ethics
  • Results orientation
  • Problem solving
  • Organization
  • Engagement
  • Leadership
  • Team building
  • Customer-focused

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Services Administrator

10.2005 - 10.2023

Sales Assistant

JJB Sports
08.2002 - 08.2005

BA HONS DEGREE -

University of Glamorgan
Thomas Harries