Thomas Hargate
Summary
With over 10 years experience within the Fenestration industry, I am well-versed in both retail and commercial projects. A key eye for detail has resulted in me excelling in each job role I have undertaken. I am a self motivated individual that thrives off getting the job done. Whilst being the Head of Customer service I am currently overseeing the Quality department ensuring all quality complaints are actioned and resolved. I have a keen eye for detail and work extremely well under pressure.
Outside of work, I have several hobbies such as going to the gym and running. I have recently just ran the TCS London Marathon whilst raising funds for Barnsley Hospice. I enjoy weekends away in the peak district going on walks and hikes with my fiancé and cocker spaniel.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Head of customer service
Conservatory Outlet
11.2023 - Current
- Report directly into Managing Director.
- Produce monthly in depth reports for the board of directors.
- Host weekly Quality meetings with all senior management implementing corrective action.
- Implement new SOPs for the internal office staff and external service engineers.
- Update all BSI audits whilst working closely with the Head of Quality and Technical manager.
- Monthly site meetings with customers.
- To oversee all Clearview new build customer care department.
- Providing technical support and on site visits for the Clearview new build staff.
- Achieved highest customer satisfaction surveyed since 2017 with an overall score of 92%
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer service manager
Conservatory Outlet
03.2023 - 11.2023
- Delivered exceptional service by addressing customer queries promptly.
- Streamlined processes for improved team efficiency.
- Raised company reputation with high-quality customer care.
- Managed challenging situations to ensure customer satisfaction.
- Provide technical support to all office staff and customers
- Work closely with the Group head of Quality and Technical.
- Manage a team of 2 engineers.
- Implement new KPI's for both service engineers.
Service Engineer Manager
Building Product Solutions Ltd
Rotherham
01.2022 - 03.2023
- Looking after a team of 10 engineers and 8 internal liaisons
- The main duties of this role was to manage all engineers diaries ensuring all works set out are achievable whilst liaising daily with all Contract Managers regarding any outstanding remedial works that are still outstanding.
- Ensure all works are to excellent standard, drive improvement and productivity whilst still giving the service our customers expect on a daily basis.
- Supervised project timelines for timely completion.
- Led performance reviews, identified areas for improvement.
- Delegated tasks efficiently to maximise productivity.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Senior field service engineer
Building Product Solutions Ltd
Rotherham
07.2021 - 01.2022
- Whilst working at the company for a short period of time I recently got promoted as the new Senior field service engineer
- Day to day duties were to look after a team of 10 engineers and ensure all engineers are fully loaded for the day and offer training when needed
- Oversee all high value jobs and complaint customers to ensure all work is completed to the highest standard and has been signed off.
- Increased customer satisfaction by promptly addressing and resolving technical issues.
- To support the internal team with any onsite technical issues
- Oversee all weekly spot checks on company vehicles to ensure the maintenance records are being update regularly.
Field service engineer
Building Product Solutions Ltd
Rotherham
04.2020 - 07.2021
- To attend any site and customer care calls
- Ensure all allocated works are completed in a timely matter.
- Liaise with the on site management team regarding planned and completed works.
- Day to Day jobs can include glass replacement, door & window adjusts, rip out & refits and house commissions.
Installation service manager
Norvik new build
Barnsley
02.2019 - 04.2020
- Ensure all plots are called off within the relevant lead times set out.
- Organise all fitting diaries in accordance with plot call offs.
- Work closely with the internal processing/estimating teams.
- Ensure all fits are on time in full.
- Manage all outstanding service call requests.
- Carry out any site surveys required.
- Ensured safety protocols were adhered to during all installations.
- Monitored performance of individual team members, providing feedback as necessary.
Senior service engineer
Norvik newbuild
Barnsley
02.2019 - 07.2019
- Attend all high level complaint customers.
- Commission all newly fitted plots and sign off.
- Liaise with the relevant Installation manager for the region working in.
- Oversee a team of 3 service engineers to make sure they had all required parts for the working day.
UPVC service engineer
Sash Uk
Barnsley
03.2016 - 02.2019
- Manage my own diary by booking any outstanding customer care calls in.
- Report and close all outstanding calls.
- Report directly to the Quality manager.
- Build relationships with customers.
- Report any quality related issues.
Window Fabricator
Sash UK
Barnsley
01.2013 - 03.2016
Driver Helper
UPS
Sheffield
11.2012 - 12.2012
Education
GCSE or equivalent -
College
09.2011 - 2 2013
Customer service - undefined
Barnsley Sports Academy
01.2011 - 1 2012
leadership - undefined
Barnsley Sports Academy
01.2010 - 1 2011
English - undefined
Willowgarth High School
01.2005 - 1 2010
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Quality Assurance
Certification
- CSCS
- Site Management Safety Training Scheme (SMSTS)
- IPAF Mobile vertical 3a
- IPAF Mobile Boom 3b
- MEWP Harness & Associated equipment
Timeline
Head of customer service
Conservatory Outlet
11.2023 - Current
Customer service manager
Conservatory Outlet
03.2023 - 11.2023
Service Engineer Manager
Building Product Solutions Ltd
01.2022 - 03.2023
Senior field service engineer
Building Product Solutions Ltd
07.2021 - 01.2022
Field service engineer
Building Product Solutions Ltd
04.2020 - 07.2021
Installation service manager
Norvik new build
02.2019 - 04.2020
Senior service engineer
Norvik newbuild
02.2019 - 07.2019
UPVC service engineer
Sash Uk
03.2016 - 02.2019
Window Fabricator
Sash UK
01.2013 - 03.2016
Driver Helper
UPS
11.2012 - 12.2012
GCSE or equivalent -
College
09.2011 - 2 2013
Customer service - undefined
Barnsley Sports Academy
01.2011 - 1 2012
leadership - undefined
Barnsley Sports Academy
01.2010 - 1 2011
English - undefined
Willowgarth High School
01.2005 - 1 2010
Similar Profiles
Ben LloydBen Lloyd
Multi-Skilled Operative at Conservatory Outlet LtdMulti-Skilled Operative at Conservatory Outlet Ltd
SANDRA PARKSSANDRA PARKS
Executive and Artistic Director at Colorado Conservatory of DanceExecutive and Artistic Director at Colorado Conservatory of Dance
Jordyn MallicoatJordyn Mallicoat
Office Assistant at Nanaimo Conservatory of MusicOffice Assistant at Nanaimo Conservatory of Music
Sarah ColwillSarah Colwill
Head of Customer Service at Medigold HealthHead of Customer Service at Medigold Health
Brittany DunnBrittany Dunn
Head of Customer Service at It's a 10 HaircareHead of Customer Service at It's a 10 Haircare