Thomas Hanley
London
Summary
A confident, sociable individual with a strong work ethic and practical skills gained through experience in hospitality. I have a proven ability to lead and communicate effectively, demonstrated through increased responsibility in a hospitality role and involvement in sports teams. Eager to learn, adaptable to challenging environments, and proactive in taking on new responsibilities.
Overview
5
5
years of professional experience
Work History
Cellarman
Harbord Diggers
Sydney
03.2024 - 08.2025
- Promoted to cellar staff, where responsibilities included changing beer and wine kegs, ordering all drinks for the venue using my experience to analyse consumer trends, restocking the bar and café, fixing issues such as problems with the kegs, taps, or beer lines, and receiving all orders for the venue.
Barista
Harbord Diggers
Sydney
09.2022 - 08.2025
- Trained as a barista, learning various coffee orders and managing orders during busy trading periods.
Waiting team
Harbord Diggers
Sydney
09.2022 - 08.2025
- Key responsibilities included taking both food and beverage orders to customers, cleaning tables, and taking orders on a POS system.
Bartender
Harbord Diggers
Sydney
09.2022 - 08.2025
- Served behind the bar as a bartender, balancing different trade peaks, and served as the bar team leader. Responsibilities included managing and training less experienced staff, crafting cocktails, pouring beers, managing the POS, gaining an understanding of various spirits, and dishwashing.
Function staff
Avocado Group Catering
Sydney
01.2021 - 12.2022
- Provided high-quality food and beverage service at various events. Responsibilities included managing customer interactions to ensure satisfaction and promptly resolved inquiries.
- Collaborated effectively with team members to efficiently set up and break down event spaces.
- Developed strong communication and problem-solving skills in a dynamic service environment.
Kitchen staff
Domino's Pizza
Sydney
01.2021 - 11.2021
- Crafted a diverse range of pizzas and desserts.
- Managed the opening and closing of stores independently.
- Collaborated with kitchen staff to ensure consistent quality and timely order delivery, resulting in positive customer feedback.
Education
Bachelor of Business Administration -
Macquarie University
Sydney01.2024
Higher School Certificate -
St Pius X College
Sydney01.2021
Skills
- Communication
Possess excellent verbal communication skills, honed through direct customer interaction in hospitality and sporting teams
- Teamwork and Collaboration
Proven ability to work cohesively in team settings at work and when participating in sports
- Adaptability and Proactive Learning
Eager and quick to learn new skills and adapt to evolving challenges Seeking knowledge and taking on new responsibilities
- Reliability and Commitment
Consistently reliable and committed to fulfilling responsibilities
References
- Jonathan Glenn, Senior Customer Service Manager, Harbord Diggers, Jonathan.Glenn@mountiesgroup.com.au
- Reuben Cashman, Head of Cellar, Harbord Diggers, Reubencashman@gmail.com
- Danny Panetta, former football coach, daniel.panetta27@gmail.cpm
Volunteer Engagements
- 2020, Assisting the homeless and less advantaged, for a week with food, water, and shelter
- 2020, Meals on Wheels - food delivery for the elderly
- 2022, Football coaching
Timeline
Cellarman
Harbord Diggers
03.2024 - 08.2025
Barista
Harbord Diggers
09.2022 - 08.2025
Waiting team
Harbord Diggers
09.2022 - 08.2025
Bartender
Harbord Diggers
09.2022 - 08.2025
Function staff
Avocado Group Catering
01.2021 - 12.2022
Kitchen staff
Domino's Pizza
01.2021 - 11.2021
Bachelor of Business Administration -
Macquarie University
Higher School Certificate -
St Pius X College