Summary
Overview
Work history
Education
Skills
Timeline
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Thomas Gunn

Inverness,United Kingdom

Summary

Experienced hospitality professional focused on delivering exceptional customer service in front-of-house roles. Capable of creating welcoming atmospheres and ensuring smooth operations through strong communication and organisational skills. Adept at handling customer inquiries, managing bookings, and coordinating with team members to enhance guest experiences.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Front of House Staff

Mitchells & Butlers
Inverness
12.2022 - 08.2025
  • Efficiently resolved customer complaints maintaining a positive restaurant atmosphere.
  • Delivered excellent customer service through friendly and polite interactions with guests.
  • Remained calm under pressure, ensuring guests received the best possible service.
  • Worked well with other team members to ensure each shift ran smoothly.

Customer Assistant/Personal Shopper/ Click + Collect

Tesco
Inverness
06.2019 - 11.2022
  • Brought forth excellent customer service skills and a great commitment to customer satisfaction.
  • Handled complaints, adapted to fast-paced environments, and provided solutions under pressure.
  • Completed returns and exchanges efficiently maintaining high standards of service amidst challenging situations.

Voluntary English Teaching

Maxi Language School
06.2022 - 09.2022


  • I assessed the needs of students and modified teaching styles and lesson plans to accommodate different learning needs.
  • I received feedback from the students that I was very friendly and communicated the main points of the lessons with ease.
  • During this time I successfully assisted students in improving their English skills and boosted their confidence by adapting to their specific learning needs.


Education

Bachelor of Arts - English

University of the Highlands and Islands
09.2020 - 05.2025

Highers - Maths, English, Chemistry, Physics, French

Culloden Academy
Inverness
05.2018

Skills

  • Guest-focused service
  • Time management and multitasking
  • Attentive listening and empathy
  • Reliable and punctual
  • Good communication skills

Timeline

Front of House Staff

Mitchells & Butlers
12.2022 - 08.2025

Voluntary English Teaching

Maxi Language School
06.2022 - 09.2022

Bachelor of Arts - English

University of the Highlands and Islands
09.2020 - 05.2025

Customer Assistant/Personal Shopper/ Click + Collect

Tesco
06.2019 - 11.2022

Highers - Maths, English, Chemistry, Physics, French

Culloden Academy

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