Thomas Graham
Assistant Manager
Gateshead
Summary
A Dynamic leader with a proven track record at Vodafone, enhancing operations management and customer relationship management to drive sales and improve customer satisfaction. Skilled in coaching and mentoring, with a knack for upselling strategies, consistently exceeding sales targets. Cultivates professional relationships to boost loyalty and team performance as well as a seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Vodafone
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Developed strategy to increase sales and drive profits.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sales Advisor
Vodafone
10.2021 - 12.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Sales Advisor
Currys PC World Featuring Carphone Warehouse
10.2017 - 10.2021
- Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
- Consistently met or exceeded sales quotas by actively engaging with customers on the sales floor.
- Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
- Facilitated a welcoming environment for all shoppers through friendly interactions and attentive assistance.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Elliott Hudson College
Leeds, United Kingdom 04.2001 -
Skills
Timeline
Assistant Manager
Vodafone
12.2023 - Current
Sales Advisor
Vodafone
10.2021 - 12.2023
Sales Advisor
Currys PC World Featuring Carphone Warehouse
10.2017 - 10.2021
Elliott Hudson College
04.2001 -
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