Thomas Ford
Summary
Highly organised operations coordinator with experience managing reactive workloads, resolving issues in real-time, and supporting service delivery across multiple stakeholders. Skilled in prioritisation, communication, and maintaining accurate records within fast-paced environments. Seeking to transition into a public sector Executive Officer role where strong decision-making and process-driven working are essential.
Overview
4
4
years of professional experience
Work history
Planner / Operations Coordinator
Revive Property Services
01.2024 - 04.2026
- Coordinate and prioritise reactive maintenance jobs across multiple operatives and clients
- Act as central point of contact resolving issues in real-time
- Manage full job lifecycle from allocation to invoicing
- Liaise with clients, tenants, subcontractors
- Maintain accurate records in EPIX system
- Support quoting and invoicing processes
- Resolve scheduling conflicts to optimise efficiency
Warehouse Operative
Amazon
03.2023 - 01.2024
- Maintained health and safety standards in a fast-paced environment
- Ensured organisation and operational efficiency
- Achieved FLT licence
Credit Control / Admin Assistant
Rapid Hire Group
08.2022 - 02.2023
- Managed client accounts and payments
- Resolved billing issues with clients
- Maintained financial records
Accounts Assistant
SPI Accountancy
04.2022 - 06.2022
- Supported payroll and general accounting tasks
- Uploaded financial data into FreeAgent
- Accessed client records via HMRC and Companies House
- Maintained accurate financial data and documentation
- Assisted account managers with admin tasks
Operations / Admin Support
Fluid Fibre Telecommunications
01.2022 - 04.2022
- Scheduled and mapped jobs for engineers
- Ensured efficient routing and allocation
- Maintained accurate system data
Education
GCSEs - Business (A), Engineering (A), Maths (A), English (B)
North Liverpool Academy
01.2015 - 1 2021
Skills
- Task prioritisation Analytical decision-making Effective stakeholder engagement Data integrity Regulatory compliance Solution-oriented problem-solving Microsoft Excel and Outlook
Timeline
Planner / Operations Coordinator
Revive Property Services
01.2024 - 04.2026
Warehouse Operative
Amazon
03.2023 - 01.2024
Credit Control / Admin Assistant
Rapid Hire Group
08.2022 - 02.2023
Accounts Assistant
SPI Accountancy
04.2022 - 06.2022
Operations / Admin Support
Fluid Fibre Telecommunications
01.2022 - 04.2022
GCSEs - Business (A), Engineering (A), Maths (A), English (B)
North Liverpool Academy
01.2015 - 1 2021