Thomas Fegan
Edinburgh,Lothian
Summary
Dedicated professional with extensive volunteer experience at St. Andrew's, specialising in child and vulnerable adult safeguarding. Holds a first aid certification and has completed comprehensive disclosure checks, ensuring the highest standards of safety and security. Proven expertise in security vetting for venues, committed to maintaining secure environments.
Overview
15
15
years of post-secondary education
42
42
years of professional experience
Work history
Customer Service Representative
Diligenta
2017.02 - 2026.09
- Managed customer inquiries on Investment ISAs, providing clear and accurate information to customers and IFAs
- Scottish Widows,15 Dalkeith Road, edinburgh,EH3 5DA (Office now closed & moved to , Scotland
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
customer Service Assistant
Blackhorse Finance
Edinburgh
2000.07 - 2017.03
- Processed car finance applications for dealerships contracted by car manufacturers.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Security Officer
Pinkerton Security
Edinburgh
1992.03 - 2000.06
- Ensured safety and security across multiple locations, including E.I.C.C. and Tesco Supermarkets.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
Customer Service Assistant
Standard Life
Edinburgh
1992.01 - 1992.12
- Processed insurance applications for mortgage-related requests for Halifax/Bank of Scotland customers, ensuring accuracy and compliance with regulatory standards.
- Improved customer relations by managing customer complaints effectively.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Security Officer
Burns Security
Edinburgh
1992.02 - 1992.03
- Delivered security services across multiple sites, including Edinburgh Sheriff Court, Edinburgh High Court, Scottish Office buildings, and Edinburgh Castle Esplanade, ensuring safety and compliance with regulations.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Patrolled premises regularly, contributing to a safe work environment.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Clerical Assistant
H.M. Inspector of Taxes
Edy, Lothian
1985.01 - 1992.01
- Processed mail and handled taxpayer inquiries in-person and via telephone at help desk, enhancing customer service experience.
- Addressed tax queries and allocated them to Revenue Officers for timely taxpayer assistance, improving response efficiency.
- Organised and maintained filing systems for efficient document retrieval.
- Managed clerical duties for Trust & Schedule D tax accounts, ensuring accurate processing and compliance.
Education
Higher Grade, English
Holyrood High School
Edinburgh, Scotland 1979.01 - 1984.01
Ordinary Grade, Arithmetic
Holyrood High school
Edinburgh, Scotland 1979.01 - 1984.01
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Holyrood High School
Edinburgh, Scotland 1979.01 - 1984.01
Skills
Conflict resolution
Regulatory compliance
- Customer engagement
- Patient attitude
- Delivery timeframe estimation
- Empathy understanding
- Customer relationship management
- Customer relationship management
- Problem-solving skills
Timeline
Customer Service Representative
Diligenta
2017.02 - 2026.09
customer Service Assistant
Blackhorse Finance
2000.07 - 2017.03
Security Officer
Pinkerton Security
1992.03 - 2000.06
Security Officer
Burns Security
1992.02 - 1992.03
Customer Service Assistant
Standard Life
1992.01 - 1992.12
Clerical Assistant
H.M. Inspector of Taxes
1985.01 - 1992.01
Higher Grade, English
Holyrood High School
1979.01 - 1984.01
Ordinary Grade, Arithmetic
Holyrood High school
1979.01 - 1984.01
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Holyrood High School
1979.01 - 1984.01