Dedicated professional with expertise in customer service excellence, leadership and training, and event management. Proven ability to manage inventory control, cash management, and ensure health and safety compliance. Committed to leveraging skills to drive organisational success and enhance operational efficiency.
Overview
4
4
years of professional experience
Work history
Shift Supervisor
Queen's Head Public House and Restaurant
Orpington, Kent
06.2023 - Current
Co-ordinate front of house and back of house staff before events to ensure smooth execution and maximise guest satisfaction
Take orders and process payments accurately to enhance customer service
Prepare and serve drinks including cocktails to ensure timely service and enhance customer satisfaction
Maintain clean and organised bar area, contributing to a welcoming atmosphere for patrons
Monitor stock levels and replenished items to ensure consistent availability for service
Serve a variety of food and snacks to patrons in a timely manner
Complete accurate end-of-day financial routines and cash and card transactions.
Shop Assistant
Waitrose and Partners
Orpington, Kent
12.2021 - 09.2022
Kept shelves fully stocked with fresh products including stock rotations and reducing items with limited shelf life
Advising and serving customers including handling transactions
Maintained clean, appealing shop environment for comfortable shopping experience.
Education
Bachelor of Arts - Finance and Accounting
University of Bournemouth
09.2023 - 06/2025
Bachelor of Arts - History
University of Oxford Brookes
09.2022 - 06/2023
A-Levels - History, Economics and Mathematics
Darrick Wood School
Orpington
09.2020 - 06/2022
GCSEs - 10 GCSEs including Mathematics and English
Darrick Wood School
Orpington
09.2015 - 06/2020
Skills
Customer service excellence
Leadership and training
Event management
Inventory control
Cash management
Health and safety compliance
Timeline
Bachelor of Arts - Finance and Accounting
University of Bournemouth
09.2023 - 06/2025
Shift Supervisor
Queen's Head Public House and Restaurant
06.2023 - Current
Bachelor of Arts - History
University of Oxford Brookes
09.2022 - 06/2023
Shop Assistant
Waitrose and Partners
12.2021 - 09.2022
A-Levels - History, Economics and Mathematics
Darrick Wood School
09.2020 - 06/2022
GCSEs - 10 GCSEs including Mathematics and English