Thomas Edwards
Locks Heath
Summary
Accomplished professional with expertise in leadership and strategy, specialising in portfolio prioritisation, operating models, and regulatory alignment. Demonstrates proficiency in delivery and operations through Agile, Lean, and Waterfall methodologies, complemented by DevOps and ITSM practices. Skilled in stakeholder engagement with C-suite executives, fostering cross-functional collaboration and team leadership. Adept in technology domains including Oracle, Azure DevOps, PowerBI, and SaaS integrations. Committed to value-driven delivery with a focus on change facilitation, risk assessment, and project lifecycle management.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Scrum Master
SSE Thermal
09.2024 - 12.2025
- Lead team of 20 across Development, Product Analysis, Testing, and DevOps.
- Facilitated Oracle Enterprise & SaaS system changes (ODS, HALO).
- Drove data insights and visualization projects aligned to business needs.
- Improved stakeholder transparency and financial management within value streams.
- Mentored high-performing Agile teams, embedding best practices.
- Coached teams on Scrum principles and practices to improve efficiency and accountability in project delivery.
- Collaborated with product owners to refine and prioritise product backlogs ensuring alignment with stakeholder expectations.
- Mitigated risks associated with project delays through proactive planning.
- Managed stakeholder expectations, fostered good working relationships.
- Led successful product launch campaigns via comprehensive release planning.
Agile Delivery Lead
SSE Thermal
09.2022 - 08.2024
- Directed complex system integrations including HALO and DNA.
- Delivered Maximum Export Limit Predictor to inform commercial strategy.
- Managed PowerApp/PowerBI teams to enhance energy data visualization.
- Guided MVPs into live operations, ensuring value delivery.
Transformation Lead
Sky Group
02.2022 - 09.2022
- Led modernisation programme across Service Reliability, Change, and Incident Management.
- Designed and built Sky Incident Hub and multi-platform Assurance App.
- Onboarded Celonis Process Mining tool, improving service reliability.
- Managed vendors and financials across UK, Italy, and Germany.
Program Manager (SecMod Release)
Smart DCC
11.2021 - 02.2022
- Delivered £8.5m mandated SecMod releases for national smart meter infrastructure.
- Managed complex stakeholder relationships (CSP/DSP, SEC, BEIS).
- Oversaw service design, vendor management, and compliance.
Smart Project Lead
Igloo Energy
07.2019 - 11.2021
- Established Smart Meter programme from scratch.
- Delivered pilots, customer journey app, and regulatory compliance.
- Managed Agile squads, suppliers, and device logistics.
Lean Project Manager (Billing & Smart Metering)
SSE
06.2017 - 06.2019
- Delivered £1.16m benefits via SMS automation for Smart Meter appointments.
- Mobilised AI automation pilots, redesigned install process.
- Managed £18m portfolio aligned to corporate strategy.
Education
A-Levels & GCSEs - Grade C or above
St Vincent's College
GosportSkills
- Leadership & Strategy: Portfolio prioritisation, operating models, vendor management, regulatory alignment
- Delivery & Operations: Agile/Lean/Waterfall, DevOps, ITSM, service reliability, digital transformation
- Stakeholder & People: C-suite engagement, coaching, team leadership, cross-functional collaboration
- Technology Domains: Oracle, Azure DevOps, PowerBI, SaaS integrations, Smart Metering infrastructure
- Value-Driven delivery focus
- Change facilitation experience
- Risk assessment and mitigation
- Project lifecycle understanding
Certification
- Six Sigma Green Belt
- Prince2
- Various IT and Agile courses
Accomplishments
- Delivered £1.16m benefits by reducing customer-led terminations through automation in Smart Metering.
- Generated £1m+ annualised savings in Continuous Improvement within first year.
- Led £8.5m mandated SecMod release programme, ensuring compliance and operational resilience.
- Designed and implemented Sky Incident Hub, improving service reliability and reducing manual effort.
- Spearheaded Smart Meter programme from inception, delivering pilots, regulatory compliance, and customer journey transformation.
VOLUNTEERING & COMMUNITY
Mentoring and coaching within Agile teams., Supporting grassroots transformation initiatives.
Affiliations
- Locks Heath Lions U11’s and U8’s Football coach
- Published Author
- Brazilian Jiu Jutsu
Timeline
Scrum Master
SSE Thermal
09.2024 - 12.2025
Agile Delivery Lead
SSE Thermal
09.2022 - 08.2024
Transformation Lead
Sky Group
02.2022 - 09.2022
Program Manager (SecMod Release)
Smart DCC
11.2021 - 02.2022
Smart Project Lead
Igloo Energy
07.2019 - 11.2021
Lean Project Manager (Billing & Smart Metering)
SSE
06.2017 - 06.2019
A-Levels & GCSEs - Grade C or above
St Vincent's College