Thomas Dumont

• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Maintained bar stocks, replenishing daily as necessary.
• Refused drinks service to guests without appropriate proof of age.
• Verified guest ID prior to serving liquor.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Proposed changes to drink preparation methods to achieve different tastes.

Project SEARCH is a supported internship programme for young people with learning disabilities and/or those on the autistic spectrum. It is a unique business-led, one-year education-to-work programme that takes place entirely in the workplace.

This is a partnership between us as the employer and Harrow College and is supported Kaleidoscope Sabre.

The programme offers total workplace immersion, facilitates a seamless combination of employability skills instruction, career exploration and hands-on training through a series of job rotations within our organisation.

My First Rotation was working in the Learning & Organisational Development department.

My main tasks were:

printing and preparing training resources.

Scanning documents and saving them in the relevant files.

Answered the phone and took messages.

In the Postgraduate Department m,y main tasks and responsibilities included: data entry for collating feedback from courses, photocopying, scanning, making up training packs for a range of courses and putting names on the certificates.

Key Achievements:

• Enhanced my ICT skills

• Gained more knowledge and experience of medical education and XXXXX

In my second and Third Rotations I worked in the Paediatric department as an admin assistant.

My main task was tracking patient notes to different Doctors' clinics using the ICS system.

When i worked as a Learning & Organisational Development Administrator as a bank staff My main tasks were:

• Updating Registers using our e-Learning management system
• sending out emails to staff to collect their training certificates for clinical training.
• supported the day - day running of the office.
• Printing and preparing training materials for clinical training.
• Data entry on Microsoft Excel
• help set up training rooms for training.
• Answer telephones and took messages.

When i became an Apprentice my main tasks were

• Updating Registers using our e-Learning management system
• sending out emails to staff to collect their training certificates for clinical training.
• supported the day - day running of the office.
• Printing and preparing training materials for clinical training.
• Data entry on Microsoft Excel
• help set up training rooms for training.
• Answer telephones and took messages.

I learned a lot doing during my apprenticeship about business administration and enjoyed the Learning experience.

I am currently working as Learning & Organisation Development Administrator in the training department.

My Main tasks are:

supporting and ensuring the smooth running of our eLearning management system. this includes, Updating registers, resetting passwords for staff who are are facing difficulties accessing the system.

i have to analyse and cross check different types of data to ensure staff are able to access the right training relevant to their job role.

answering phone calls on our helpline in a professional manor.

help facilitate and set up rooms for training such as our trust induction.

liaising with different stakeholders and SME's (subject Matter experts