Thomas Duffy
Liverpool
Summary
Skilled and hard working individual with 4 years experience in vehicle installation and conversion with knowledge of the emergency service sector. Proficient in hands-on skills, including crimping and soldering.
Experience in working in a high pressured environment whilst being able to meet deadlines whilst being committed to providing a high-quality service.
Overview
8
8
years of professional experience
4037
4037
years of post-secondary education
Work history
Vehicle Installation Technician
Jack Hodson LTD
Liverpool
2022.06 - Current
- Electrical installation & Wiring installation of 12V/24V systems on emergency service vehicles, including cable routing, crimping and soldering
- Fabrication and fitting of brackets, panels, etc
- Diagnostics and fault finding
- Interpreting wire diagrams and drawings
- Experience with power tools and hand tools
- Adhere to health and safety regulations
Customer Service Advisor
Bosch
2022.02 - 2022.06
- Developed extensive knowledge of the brand and products offered to provide a tailored customer service
- Provided customers with over the telephone solutions to resolve any issues with products
- Tailored my service to resolve specialist queries
- Employed excellent time management skills to maximise task completion
Customer Service Advisor
Santander
2019.05 - 2022.02
- Worked within various departments of the business, providing advice and guidance regarding banking accounts
- Tailored my support to help with account servicing, raising fraud, raising awareness to customers regarding online safety and scams
- Developed excellent computer skills
Customer Service Assistant
JD Sports
2017.11 - 2019.05
- Gained money handling experience by working on the checkout at the store
- Professionally handled complaints, providing appropriate solutions to promote customer satisfaction
- Managed shift rotations to ensure all aspects of customer needs where adhered to
Education
GCSEs - English and Maths
Holy Family Catholic High School
BTEC Awards - Business Studies, Sports Studies and Triple Science
Holy Family Sixth Form College
NVQ Level 2 - Hybrid and Electrical Vehicle Operation and Maintenance
City & Guilds
Liverpool 2024.01 - 2024.01
Skills
- Adaptable transferable skills
- Time management
- Use of power and hand tools
- COSHH and Health and Safety awareness
- Mechanical assembly and vehicle conversion knowlegde and experience
- IT skills
- Verbal and written communication
- High attention to detail
- Ability to work well within a team
- Complaint handling
- Account management/servicing
References
References Available Upon Request
Timeline
NVQ Level 2 - Hybrid and Electrical Vehicle Operation and Maintenance
City & Guilds
2024.01 - 2024.01
Vehicle Installation Technician
Jack Hodson LTD
2022.06 - Current
Customer Service Advisor
Bosch
2022.02 - 2022.06
Customer Service Advisor
Santander
2019.05 - 2022.02
Customer Service Assistant
JD Sports
2017.11 - 2019.05
GCSEs - English and Maths
Holy Family Catholic High School
BTEC Awards - Business Studies, Sports Studies and Triple Science
Holy Family Sixth Form College