Summary
Overview
Work history
Education
Skills
Timeline
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Natalie Handley

Derby, United Kingdom,Derbyshire

Summary

Outgoing language teacher with over 5 years of experience in education. Exceptional communicator with an additional 3 years of business experience, including as a Customer Service Team Leader. Confident team player who supports and motivates others while being able to work independently.



Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Headteacher / Creative Director

Britmates
Remote (based in UK; company HQ: South Korea)
04.2022 - Current
  • Adapt publications and resources to engage and meet varied needs of students based in South Korea.
  • Utilize higher education publications on a daily basis to support my teaching, analysing them for quality and gathering feedback from students, helping to ensure average booking rate of over 95% for classes.

Proofreader (Freelance, part-time)

CGP Books
Remote
06.2023 - 12.2024
  • Manage multiple projects simultaneously, requiring excellent organisation and prioritization skills to ensure adherence to strict deadlines.
  • Garnered positive feedback from editors who praised my attention to detail.
  • Proofread and evaluated quality of over 200 pages of content, in accordance with each brief provided by CGP and guidelines of AQA exam board, ensuring that content met needs of GCSE students.

Customer Service Team Leader for The Economist

Firstsource (Contracted to The Economist)
Derby
08.2021 - 04.2022
  • Promoted to Team Leader of customer service team after only 4 months, thanks to exceptional customer service and interpersonal skills.
  • Organised and ran training sessions on how to successfully communicate with customers via phone and email, helping to increase average customer satisfaction from 86% to 92% within 2 months.
  • Solved variety of problems for wider team of around 60 employees, including issues with employee behaviour, which required diplomacy and excellent communication skills.

Account Manager

Computacenter
London
03.2021 - 08.2021
  • Exceeded new client onboarding target by 50% in first three months, using initiative and research skills to build customer base from scratch.
  • Utilized Salesforce and various tracking systems to organise workload and ensure I followed up on quotations and projects within appropriate timeframe.
  • Committed to learning and development of my team, suggesting provision of training sessions to strengthen our technical knowledge to management team.

Education Account Manager

Probrand
Birmingham
04.2019 - 03.2021
  • Managed large IT projects independently, including £1 million IT refresh project for Multi-academy trust, requiring collaboration with multiple stakeholders, including client, distributors and suppliers.
  • Learnt to use internal computer systems and CRM easily, and praised for ability to keep accurate and up-to-date customer records, leading to selection as one of four employees responsible for all new leads that came into our team.
  • Several of my recorded calls were used in sales team training sessions to demonstrate how to build rapport with new clients.

Education

Bachelor of Arts - Modern Languages (French)

University of Oxford
Oxford
10.2013 - 07.2017

GCSEs -

Queen Elizabeth's Grammar School
Ashbourne
08.2011

Skills

  • Communication skills
  • Interpersonal skills
  • Customer service skills
  • Leadership
  • Learning style analysis
  • French language fluency

Timeline

Proofreader (Freelance, part-time)

CGP Books
06.2023 - 12.2024

Headteacher / Creative Director

Britmates
04.2022 - Current

Customer Service Team Leader for The Economist

Firstsource (Contracted to The Economist)
08.2021 - 04.2022

Account Manager

Computacenter
03.2021 - 08.2021

Education Account Manager

Probrand
04.2019 - 03.2021

Bachelor of Arts - Modern Languages (French)

University of Oxford
10.2013 - 07.2017

GCSEs -

Queen Elizabeth's Grammar School

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