THOMAS DAVIDSON

• Fault finding and break fix of Microsoft GPU Servers / AI systems.

• Replace down to component level.

• Using proprietary software to diagnose faults.

• Ensure SLA targets are kept.

• Maintain correct stock levels and ensure RMA procedure is followed.

• Use SNOW ticket system.

• System Hardware Fault Analysis and Repair
• System Firmware Upgrades
• Call management and time management on a daily basis
• System Installation and Cabling
• Analyse system logs to diagnose system hardware problems
• Parts ordering and auditing of customer on site held parts
• After hours work covering the South of UK
• Travelled to customer sites within Wales and Southern England to provide servicing and maintenance support
• Site Audits to keep inventory up to date
• IBM: iSeries Servers, pSeries Servers and RS/6000, xSeries Servers, DS3000/4000/5000 Series, BladeCentre Servers, DS8000 Series Printers, zSeries, nSeries NetApp, Storwize, SVC, TS Storage Series and XIV
• Lenovo Servers and Storage
• HPE: HP9000, Proliant, C7000 Blades and 3PAR
• Dell: PowerEdge Blade Servers and PowerEdge Rack Servers
• EMC: Avamar, Clariion, Data Domain and Vmax
• Cisco: MDS Switches
• Oracle: X & T Series Servers, M Series Servers and V Series Servers
• Brocade: SAN Edge Switches and DCX SAN Directors
• Hitach: HUS VM
• Looked after the DVLA site in Swansea for 16 years ensuring a high standard of service resulting in continued maintenance agreement
• Worked in large data centres across the UK
• Key member of an engineering team supporting hardware repair maintenance contracts for small businesses and large corporations

• Travelled to customer sites within South Africa to provide servicing and maintenance support
• Hardware repair on IBM Computer Systems covering remote areas across South Africa
• On site IBM Field Engineer on De Beers Diamond Mines covering three diamond mines in Northern Cape and Southern Namibia for 2 years
• Technical Expertise - IBM AS400, RS6000, Printers & ATM's