Thomas Davidson
Retired Lettings Manager
Portadown
Summary
Motivated worker with 40+ years of experience, capable of assessing operational needs and developing solutions to save costs, improve systems and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
47
47
years of professional experience
6
6
years of post-secondary education
Work History
Lettings Manager, North Belfast Area Office
Northern Ireland Housing Executive
Belfast, Co Antrim
04.2021 - 09.2024
- I allocated NIHE properties in accordance with statute and the statutory Housing Selection Scheme.
- I provided an effective advice service to customers to assist them in understanding their housing options.
- I provided a strategic overview and a co-ordination and monitoring role in relation to housing need and vacant NIHE properties {voids} across North Belfast.
- I identified and, where appropriate, implemented local initiatives in relation to allocations, lettings and general void management. I identified and communicated any issues with current policies, practices and systems to managers, suggesting improvements to enhance customer service delivery.
- I liaised with NIHE staff and external stakeholders on allocations, lettings and general voids matters.
- I provided expertise, advice and briefings to staff on issues, policies and procedures relating to allocations, lettings, voids management and general housing related matters.
- I provided a high level of customer service including taking ownership of customer queries and complaints to completion, ensuring timely escalation to the Assistant Area Manager when required.
Team Leader, Belfast Housing Solutions
Northern Ireland Housing Executive
Belfast, Co Antrim
07.2018 - 03.2021
- I contributed and overseen delivery of high quality services with a clear customer focus.
- I represented the organisation at interagency and community meetings.
- I contributed to the development and implementation of strategies to resolve local issues.
- I made eligibility/ineligibility and homeless decisions.
- I dealt with queries and complaints from customers and Public Reps, following issues through to completion.
- I contributed to the development, consultation and effective delivery of Area Business Plans.
- I managed my team of 8 Housing Advisors against key business objectives using performance measures .
- I managed the accountability and transparency of actions and decisions and excellent recordkeeping by ensuring my team worked to PLAN principles and fulfil governance in the conduct of their duties.
- I supported and mentored Housing Advisors and others in the team. This included routine formal one to one discussions' and promoting and facilitating staff personal development.
- I managed staff effectively in a timely manner in line with HR policies, including Absence management, completion of staff appraisals and performance management.
Team leader, North Belfast Area Office
Northern Ireland Housing Executive
Belfast, Co Antrim
01.2015 - 06.2018
- See Team Leader in Belfast Housing Solution details plus
- I supported and monitored Patch Managers in Income Collection activities for NIHE tenants
- I also provided support for Patch Managers dealing with complex housing cases ie: Tenancy Management and Sustainment, Tenancy Fraud, Successions and Assignments, Estate Management, Community Involvement and ASB
- I played a leading role in the management and delivery of Planned Maintenance Schemes.
Senior Housing Officer
Northern Ireland Housing Executive
Belfast, Co Antrim
03.2005 - 12.2014
- Similar to Lettings manager details.
Personal credit agent
Provident
Craigavon , Armagh
06.1996 - 03.2005
- I arranged and collected doorstep loans.
- Collected on past due accounts.
- Negotiated with account holders to devise repayment plans.
- Built customer bases through cold calling and referral conversions.
Housing Officer
Northern Ireland Housing Executive
Belfast, Co Antrim
01.2002 - 02.2005
- Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
- Maximised rental income by monitoring and managing rental arrears history.
- Maintained robust complaint management system to help boost tenant satisfaction.
- Identified solutions to tackle problems with estate management.
- Conducted periodic visits, reporting issues and incidents in line with procedure.
Debt recovery agent
Portadown Credit Union
Portadown, Armagh
09.1999 - 03.2002
- Performed collection of overdue debts.
- Located debtors.
Level 4 in Finance
Northern Ireland Housing Executive
Craigavon, Armagh
04.1993 - 12.2001
- I checked and processed invoices and payments for both Response Maintenance and Planned Scheme Building Contractors in line with NIHE policy and procedures.
- I dealt with issues that would arise during this process.
- I checked and processed invoices and payments for goods supplied to the NIHE in line with NIHE policy and procedures.
- I dealt with issues that would arise during this process.
- I checked and processed payments to staff such as travel and subsistence in line with NIHE policy and procedures.
- I ensured that all targets and deadlines were met.
- I helped the Finance Manager set and maintain yearly budgets and ensured that targets were met
- Checked and monitored junior staff output.
Administrative officer
Northern Ireland Housing Executive
Craigavon, Armagh City
06.1983 - 03.1993
- I processed grant applications for Housing Repairs and Replacement dwellings.
- I managed queries in person, by phone and via email with exceptional customer care.
- I collated information for reporting purposes to enable business progress monitoring.
- I facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- I offered excellent customer service to colleagues and external representatives.
Admin Assistant, Belfast City Hospital
BH&SST
Belfast, Antrim
12.1982 - 06.1983
- Wrote letters, emails and memoranda for business communication.
- Arranged and managed documents for hospital clinics.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Computer technician
CEM
Belfast, Antrim
07.1982 - 12.1982
- Managed security options and software in computers to maintain privacy and protection from attacks.
- Kept high levels of customer satisfaction, explaining complex technical concepts in layman terms for easy comprehension.
- Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
- Arranged maintenance sessions to discover and mend inefficiencies.
Administrative officer
NICS
Belfast, Antrim
07.1978 - 04.1980
- Processed Pension applications.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Managed queries in person, by phone and via email with exceptional customer care.
Apprentice electrician
Government Training Centre
Belfast, Antrim
09.1977 - 07.1978
- First year training in electrical engineering
- Adhered to work site safety protocols and reported potential hazards.
- Assisted with electrical installations, including lighting and smoke detectors.
- Reviewed wiring and circuit diagrams to effectively determine sequences and methods of operation.
- Diagnosed and tested wiring faults, recording details for traceability.
Education
TEC - Electronics
Millfield College of Technology
Belfast 09.1980 - 06.1982
GCE's - O levels
St Malachy's College
Belfast 09.1972 - 06.1977
Skills
Customer focused
undefinedTravel
I enjoy visiting and exploring different countries.
Over 30 at the last count
Sports Fan
I have an interest in a lot of sports and regularly travel to watch games.
Timeline
Lettings Manager, North Belfast Area Office
Northern Ireland Housing Executive
04.2021 - 09.2024
Team Leader, Belfast Housing Solutions
Northern Ireland Housing Executive
07.2018 - 03.2021
Team leader, North Belfast Area Office
Northern Ireland Housing Executive
01.2015 - 06.2018
Senior Housing Officer
Northern Ireland Housing Executive
03.2005 - 12.2014
Housing Officer
Northern Ireland Housing Executive
01.2002 - 02.2005
Debt recovery agent
Portadown Credit Union
09.1999 - 03.2002
Personal credit agent
Provident
06.1996 - 03.2005
Level 4 in Finance
Northern Ireland Housing Executive
04.1993 - 12.2001
Administrative officer
Northern Ireland Housing Executive
06.1983 - 03.1993
Admin Assistant, Belfast City Hospital
BH&SST
12.1982 - 06.1983
Computer technician
CEM
07.1982 - 12.1982
TEC - Electronics
Millfield College of Technology
09.1980 - 06.1982
Administrative officer
NICS
07.1978 - 04.1980
Apprentice electrician
Government Training Centre
09.1977 - 07.1978
GCE's - O levels
St Malachy's College
09.1972 - 06.1977
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