Thomas Dalton
Bridgend
Summary
I am a Multi-skilled professional with experience across various business functions. A friendly and professional demeanor in all interactions with customers and staff. Proven ability to adapt to diverse roles and contribute to team success. I have shown the willingness to travel where is needed in order to maintain a healthy relationship with customers across the world. This has enabled me to build partnerships with external stakeholders, such as national organisations, ERFL, WRU, and local community teams, for example Ospreys in the Community.
Overview
4
4
years of professional experience
Work history
GBWR Team Mechanic Lead
Great Britain Wheelchair Rugby
Twickenham , London
09.2021 - Current
- Worked with the National Team since September 2021.
- Remained on hand for every GB camp.
- Travelled across the world supporting the athletes by looking after personal equipment.
- Fine tuning each athletes equipment to ensure they are continuously competition ready, meaning they are safe, reliable and performing to the best possible standard.
- Formed a close relationship with all players and support staff gaining their trust in myself.
- Feel like I am more than just the 'Team Mechanic', due to the close nature that we all work in. Always happy to help out with other staff roles.
- Understood the specific needs and disabilities of players.
- Formed great friendships with both players and staff.
Product Manufacturing and Assembly
RMA Sport
Bridgend , South Wales
06.2021 - Current
- Gained the in depth knowledge of what goes into creating sport and daily wheelchairs from start to finish.
- Carried out day-to-day duties accurately and efficiently.
- Learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked alongside highly skilled workers with 12 years experience in manufacturing products for disability sport.
- Increased customer satisfaction by resolving issues.
Sales and Marketing
RMA Sport
Bridgend , South Wales
06.2021 - Current
- Developed new promotional strategies that resulted in hitting sales targets, such as on the road bespoke fitting services.
- Resolved potential issues that may have come to surface in an orderly manner.
- Travelled across the UK and Europe meeting customers and gaining sales of new markets.
- Gained customers to travel from across the world such as Canada (Yuka Choku, Para Badminton) and Australia (Martyn Ford, Para Badminton).
- Improved identity of the company and products by gaining more Elite Level Athletes than we have ever had previously. E.g. GBWR Athletes.
- Monitored competitors activities and marketing (RGK, Melrose, VMC) so that RMA Sport wouldn't fall behind the trends.
- Brought in over £150,000 in wheelchair sales since September 2024.
- Took full control of business social media accounts and creating social media posts using programmes such as Adobe Photoshop, Illustrator and InDesign.
- Attended wheelchair rugby sessions in different communities to offer assistance and provide an in-depth knowledge of what RMA Sport can offer clubs and individuals.
- Created interactive wheelchair prescription forms for customers to use from home.
- Provided a complete in depth market research document when looking at introducing a new product onto the market.
Bespoke Wheelchair Fitting Lead
RMA Sport
Bridgend, South Wales
06.2021 - Current
- Successfully measured and provided a bespoke fitting service for hundreds of customers, with a complete variety of disabilities.
- Continuously shown respect, friendliness and willingness to help wherever needed
- Provide knowledge and feedback of what I've been told, while also taking on board what certain customers require.
- Provided my services whenever needed, if it's a weekend, bank holiday or evenings.
Education
Bachelor of Arts - Sport Business Management accompanied with Combined Studies
University of Gloucestershire
Cheltenham 09/2015 - 07/2020
A-Levels - Business Studies, Physical Education, Graphic Design, Art
St Clares School
Porthcawl, County Borough of BridgendSkills
- Market research and statistics
- Marketing techniques
- Effective communication skills
- Creative thinking
- Adobe programme skills, Photoshop, Illustrator, InDesign
- Approachable and sociable
Timeline
GBWR Team Mechanic Lead
Great Britain Wheelchair Rugby
09.2021 - Current
Product Manufacturing and Assembly
RMA Sport
06.2021 - Current
Sales and Marketing
RMA Sport
06.2021 - Current
Bespoke Wheelchair Fitting Lead
RMA Sport
06.2021 - Current
Bachelor of Arts - Sport Business Management accompanied with Combined Studies
University of Gloucestershire
09/2015 - 07/2020
A-Levels - Business Studies, Physical Education, Graphic Design, Art
St Clares School
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