Tom Cranwell

Quality Assurance Analyst, Financial Crime

• Quality Assurance
• Quality Control
• Advising on Process Design
• Root Cause Analysis
• Reporting of MI and regulatory data

Manager of the 'Technical Team' who's duties include:

• Quality Assurance and Control
• Process Design
• Regulatory Analysis
• Root-cause Analysis
• Delivery of training to implement new procedures and regulatory changes
• Compliance review of policy documents, financial promotions (i.e. adverts) and third-party contracts
• Financial Crime Investigation

• Motivation of employees to meet quality and productivity targets
• Coaching of employees
• Technical expert for complex complaints, appeals, and escalations
• Root Cause Analysis to improve quality and FOS alignment