Thomas Cox
Hinckley,UK
Summary
Accomplished professional with expertise in data analysis and workforce intelligence, leveraging advanced skills in Power BI, Excel, SQL, and Python to drive strategic planning and service optimisation. Demonstrates thought leadership through senior-level presentations and storytelling with data, enhancing recruitment delivery and compliance processes. Proactive problem-solver with a clear communication style, committed to delivering impactful solutions through calculated measures and cost modelling. Career goals include furthering leadership capabilities while advancing workforce planning initiatives.
Overview
11
11
years of professional experience
Work history
Head of Customer Value
Manpower UK
Uxbridge, Hillingdon
01.2024 - 06.2025
- Responsible for the development and execution of Total Cost of Workforce (TCOW) and Workforce Success Index (WSI), positioning Manpower’s value proposition to differentiate in a competitive market.
- Deliver high-impact insights that improve operational efficiency and workforce stability across Strategic Clients, Skilled Specialist Recruitment, and Network Operations.
- Define, track, and present operational metrics to the SLT using Power BI and advanced data visualisation, fostering a culture of accountability and performance.
- Partner cross-functionally with analytics, MyPath, NPS, and operational teams to translate complex data into compelling, outcome-focused narratives for clients and stakeholders.
National Manager – Analytics, Information & Efficiency
Manpower UK
Leicester
03.2020 - 12.2023
- Built and led Manpower’s analytics team, introducing bespoke reporting suites for national clients using Power BI, SQL, VBA, Excel, and Python.
- Specialised in visualisation and front-end design; led most client-facing insight sessions, handovers, and training.
- Supported transition to Bullhorn CRM, building an entirely new reporting suite used by recruiters, managers, and clients to track performance.
- Co-led the integration into Group-Wide Reporting Team, scaling the function and influencing data strategy at national group level.
- Worked in agile sprints; championed use of Power Automate and advanced MS tools to streamline internal processes.
National Account Manager
Manpower UK
03.2018 - 03.2020
- Managed national accounts across logistics, FMCG, and large driving sectors, combining relationship leadership with commercial insight.
- Acted as internal liaison across branch networks and centralised support functions to ensure service excellence.
- Used market data to predict trends, mitigate risk, and advise clients proactively.
- Prioritised compliance, cost efficiency, and service innovation. Developed consultants, improved internal workflows, and added measurable client value.
Contract Consultant
Calor Gas
01.2015 - 03.2018
- Began in admin/sourcing, quickly promoted after leading a national rollout of a new timesheet and payslip system.
- Delivered training sessions, managed daily scheduling, and acted as first point of contact for workforce issues, grievances, and attendance.
- Handled end-to-end recruitment and workforce admin with energy, professionalism, and drive.
- Recognised early for strong work ethic, ability to manage relationships, and hunger to take on more responsibility.
Education
BSc (Hons) - Music Production
Leeds Beckett University
LeedsA-Levels - Chemistry, Maths, Music Production
John Cleveland College
Hinckley, LeicestershireGCSEs - 11 total – 9 A grades, 2 B grades
John Cleveland College
Hinckley, LeicestershireLevel 5 Data Science Diploma - Data Science
Cambridge Spark
Cambridge, CambridgeshireSkills
- Power BI, Excel, SQL, VBA, PowerQuery, DAX and all office software
- Workforce intelligence & Business analytics
- Data visualisation
- Public speaking/presenting
- Thought leadership
- Recruitment delivery
- Service optimisation
Accomplishments
- Designed and launched Manpower UK's proprietary Total Cost of Workforce (TCOW) and Workforce Success Index (WSI) models, now integral to client strategy and operational value delivery.
- Built and led Manpower’s analytics function from scratch, scaling into a Group-wide Reporting & Analytics centre of excellence.
- Delivered a complete reporting transformation post-Bullhorn implementation, introducing intuitive Power BI dashboards still in daily use.
- Expert panellist at ManpowerGroup’s 'The Human Edge – Thriving in an Era of Change', speaking on 'Humanpower – The True Value of Your Workforce.'
Other
- Rugby player and qualified referee, passionate about fitness and team sports
- Live music performer – vocals and acoustic guitar
- Always learning – fascinated by labour market trends, tech, and the power of workforce intelligence
References
References available upon request.
Timeline
Head of Customer Value
Manpower UK
01.2024 - 06.2025
National Manager – Analytics, Information & Efficiency
Manpower UK
03.2020 - 12.2023
National Account Manager
Manpower UK
03.2018 - 03.2020
Contract Consultant
Calor Gas
01.2015 - 03.2018
BSc (Hons) - Music Production
Leeds Beckett University
A-Levels - Chemistry, Maths, Music Production
John Cleveland College
GCSEs - 11 total – 9 A grades, 2 B grades
John Cleveland College
Level 5 Data Science Diploma - Data Science
Cambridge Spark
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