Thomas Cayless
Lincoln,Lincol
Summary
Experienced professional with a strong background in business intelligence software, various office software, and proficient use of Windows systems. Qualified personal trainer with expertise in running and planning sessions tailored to individual customer needs, underpinned by a solid understanding of bio-mechanics. Demonstrates adherence to high customer service standards at all times, effectively on-boarding new customers and providing ongoing support as a key point of contact. A committed team player, who can adapt to new environments and styles of working quickly.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
Work history
Gym manager
Primal life gym
Lincoln, Lincolnshire
2022.06 - Current
- Organised fitness events to increase brand visibility in the community.
- Led team meetings focused on service improvement, enhancing overall customer experience.
- Reduced member churn rate by introducing loyalty schemes and incentives.
- Established direct communication channels with members, fostering a sense of community within the gym.
- Boosted team morale with regular staff training and development sessions.
- Coordinated group classes schedule in line with member preferences and trends in fitness industry.
- Improved gym efficiency by implementing new operational processes.
Waiter
Greene King
Hinckley, Leicestershire
2019.03 - 2022.04
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
GCSEs - Mathematics
Hastings High School
Hinckley, Leicestershire 2014.09 - 2016.05
GCSEs - English Language
Hastings High School
Hinckley, Leicestershire 2014.09 - 2016.05
GCSEs - English Literature
Hastings High School
Hinckley, Leicestershire 2014.09 - 2016.05
GCSEs - Science
Hastings High School
Hinckley, Leicestershire 2014.05 - 2016.09
GCSEs - Science (Double)
Hastings High School
Hinckley, Leicestershire 2014.09 - 2016.05
GCSEs - Ethics & Philosophy
Hastings High School
Hinckley, Leicestershire 2014.09 - 2016.05
A-Levels - Psychology
John Cleveland College & 6 form
Hinckley, Leicestershire 2016.09 - 2018.05
BTEC - Public Services
John Cleveland College & 6 Form
Hinckley, Leicestershire 2016.09 - 2018.05
BTEC - Sport
John Cleveland College & 6 Form
Hinckley, Leicestershire 2016.09 - 2018.05
Bachelor of Science - Strength & Conditioning
University of Lincoln
Lincoln, England 2020.10 - 2023.05
Skills
- Business intelligence software use, various office software and proficient use of windows systems
- Qualified personal trainer, running and planning sessions and tailoring sessions to customers individual needs
- Bio-Mechanics understanding
- Adherence to high customer service standards, on-boarding new customers and acting as a point of contact to provide ongoing support
Accomplishments
BA Hons Strength and Conditioning
Gym instructor level 2
Personal Trainer level 3
Strength and conditioning coach level 4
Timeline
Gym manager
Primal life gym
2022.06 - Current
Bachelor of Science - Strength & Conditioning
University of Lincoln
2020.10 - 2023.05
Waiter
Greene King
2019.03 - 2022.04
A-Levels - Psychology
John Cleveland College & 6 form
2016.09 - 2018.05
BTEC - Public Services
John Cleveland College & 6 Form
2016.09 - 2018.05
BTEC - Sport
John Cleveland College & 6 Form
2016.09 - 2018.05
GCSEs - Mathematics
Hastings High School
2014.09 - 2016.05
GCSEs - English Language
Hastings High School
2014.09 - 2016.05
GCSEs - English Literature
Hastings High School
2014.09 - 2016.05
GCSEs - Science (Double)
Hastings High School
2014.09 - 2016.05
GCSEs - Ethics & Philosophy
Hastings High School
2014.09 - 2016.05
GCSEs - Science
Hastings High School
2014.05 - 2016.09