Thomas Cayless
Lincoln,Lincol
Summary
Experienced professional with a strong background in business intelligence software, various office software, and proficient use of Windows systems. Qualified personal trainer with expertise in running and planning sessions tailored to individual customer needs, underpinned by a solid understanding of bio-mechanics. Demonstrates adherence to high customer service standards at all times, effectively on-boarding new customers and providing ongoing support as a key point of contact. A committed team player, who can adapt to new environments and styles of working quickly.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
Work History
Gym manager
Primal life gym
Lincoln, Lincolnshire
06.2022 - Current
- Organised fitness events to increase brand visibility in the community.
- Led team meetings focused on service improvement, enhancing overall customer experience.
- Reduced member churn rate by introducing loyalty schemes and incentives.
- Established direct communication channels with members, fostering a sense of community within the gym.
- Boosted team morale with regular staff training and development sessions.
- Coordinated group classes schedule in line with member preferences and trends in fitness industry.
- Improved gym efficiency by implementing new operational processes.
Waiter
Greene King
Hinckley, Leicestershire
03.2019 - 04.2022
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
Education
GCSEs - Mathematics
Hastings High School
Hinckley, Leicestershire 09.2014 - 05.2016
GCSEs - English Language
Hastings High School
Hinckley, Leicestershire 09.2014 - 05.2016
GCSEs - English Literature
Hastings High School
Hinckley, Leicestershire 09.2014 - 05.2016
GCSEs - Science
Hastings High School
Hinckley, Leicestershire 05.2014 - 09.2016
GCSEs - Science (Double)
Hastings High School
Hinckley, Leicestershire 09.2014 - 05.2016
GCSEs - Ethics & Philosophy
Hastings High School
Hinckley, Leicestershire 09.2014 - 05.2016
A-Levels - Psychology
John Cleveland College & 6 form
Hinckley, Leicestershire 09.2016 - 05.2018
BTEC - Public Services
John Cleveland College & 6 Form
Hinckley, Leicestershire 09.2016 - 05.2018
BTEC - Sport
John Cleveland College & 6 Form
Hinckley, Leicestershire 09.2016 - 05.2018
Bachelor of Science - Strength & Conditioning
University of Lincoln
Lincoln, England 10.2020 - 05.2023
Skills
- Business intelligence software use, various office software and proficient use of windows systems
- Qualified personal trainer, running and planning sessions and tailoring sessions to customers individual needs
- Bio-Mechanics understanding
- Adherence to high customer service standards, on-boarding new customers and acting as a point of contact to provide ongoing support
Accomplishments
BA Hons Strength and Conditioning
Gym instructor level 2
Personal Trainer level 3
Strength and conditioning coach level 4
Timeline
Gym manager
Primal life gym
06.2022 - Current
Bachelor of Science - Strength & Conditioning
University of Lincoln
10.2020 - 05.2023
Waiter
Greene King
03.2019 - 04.2022
A-Levels - Psychology
John Cleveland College & 6 form
09.2016 - 05.2018
BTEC - Public Services
John Cleveland College & 6 Form
09.2016 - 05.2018
BTEC - Sport
John Cleveland College & 6 Form
09.2016 - 05.2018
GCSEs - Mathematics
Hastings High School
09.2014 - 05.2016
GCSEs - English Language
Hastings High School
09.2014 - 05.2016
GCSEs - English Literature
Hastings High School
09.2014 - 05.2016
GCSEs - Science (Double)
Hastings High School
09.2014 - 05.2016
GCSEs - Ethics & Philosophy
Hastings High School
09.2014 - 05.2016
GCSEs - Science
Hastings High School
05.2014 - 09.2016
Similar Profiles
ABDUL KARIM OCHANABDUL KARIM OCHAN
Fitness coach at PRIMAL GYM A.EFitness coach at PRIMAL GYM A.E
April McCownApril McCown
Production at Primal Life OrganicsProduction at Primal Life Organics
Julian BriggsJulian Briggs
Front Desk Agent at Chiseled Life GymFront Desk Agent at Chiseled Life Gym